Responsible for managing the daily operations and consulting with the client on new opportunities to expand business processing and leverage data
Establish, implement, and govern operational processes and procedures to consistently meet contractual commitments and performance standards
Ensure adherence to operational schedules, timelines, and delivery SLAs
Manage budgets effectively and make necessary adjustments to achieve or exceed contribution margin targets
Serve as the primary point of contact for clients on operational performance, issue escalation, and new project requests
Manage client expectations, communicate status updates, and ensure timely resolution of issues
Develop and execute a comprehensive Communication Plan, including status reporting, internal updates, and client review sessions
Lead and manage a global team responsible for data analysis, data aggregation, reporting, and operational support
Oversee day‑to‑day business and technical components of client projects to ensure quality deliverables and successful outcomes
Monitor team performance and ensure alignment with company initiatives, methodologies, and best practices
Identify opportunities to enhance operational efficiency, expand services, and drive additional value for clients
Partner with internal stakeholders to innovate and implement process improvements
Guide the adoption of modern data technologies and cloud‑ready solutions

Requirements

Proven experience managing an operations organization with measurable KPIs
Demonstrated success leading and developing global, cross-functional teams
Strong experience managing client relationships and negotiating positive outcomes
Bachelor’s degree required; Master’s degree preferred
5–10 years of experience in the pharmaceutical consulting or services industry
Hands-on experience with data analysis, reporting, and analytics
Experience working with commercial or specialty pharmaceutical data, including utilization, pricing, or specialty distribution datasets
Familiarity with AWS or Azure cloud operations, including cloud‑ready data technologies and architectures
Prior experience in commercial data warehousing or business insights environments

Benefits

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisreportinganalyticsbudget managementprocess improvementoperational efficiencyKPI managementdata aggregationcloud-ready solutionscommercial data warehousing

Soft Skills

client relationship managementcommunicationteam leadershipissue resolutionnegotiationcross-functional collaborationperformance monitoringstakeholder partnershipexpectation managementproject management

Certifications

Bachelor's degreeMaster's degree