Minor Hotels Europe and Americas

Store Manager – BYREDO

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Frankfurt • Germany

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About the role

  • Personalized consultation & sales: First point of contact for customers at the concession counter; advise customers on fragrances and beauty products to meet individual needs and ensure expert guidance.
  • Sales responsibility: Accountable for achieving targets and driving sales growth at the counter.
  • Customer retention & acquisition: Build a loyal customer base and actively attract new clients.
  • Presentation & brand image: Ensure products are displayed optimally and attractively in line with the brand image and guidelines.
  • Sales promotion: Plan and execute promotional campaigns and events to drive sales.
  • Backstock maintenance & ordering: Ensure availability of testers, replenishment, and manage execution, administration, and booking of merchandise orders.
  • Staff scheduling: Create digital staff schedules for the counter team.
  • Regular reporting: Provide regular updates to the National Retail Manager on counter performance and developments.

Requirements

  • Completed commercial vocational training in retail or equivalent qualifications, with experience selling premium brands—particularly in fragrance—and a strong passion for scents and beauty.
  • Strong communication & service orientation: A team player with a pronounced service mindset, a host mentality, and enthusiasm for delighting customers with our products.
  • Professional appearance: A representative of the brand with a presentation that aligns with the brand identity.
  • Organizational skills & numerical awareness: Responsible for counter operations and KPI management.
  • Resilience & ability to perform under pressure: Maintain a calm demeanor during busy periods while remaining friendly and courteous.
  • IT & language skills: Confident use of MS Office applications, especially Outlook and Excel, and very good German and English; additional languages are an advantage.
Benefits
  • Agile work environment within an internationally operating family-owned company that values its principles.
  • Open and friendly working atmosphere.
  • Take the opportunity to grow personally and professionally through diverse, tailored training—and open up exciting career perspectives within our organization, whether with other brands or at other locations in Germany.
  • Attractive employee discounts across our product portfolio for all company brands in Germany.
  • Monthly allowances for lunch, sports, and mobility.
  • Launch and company events—because shared moments are important to us.
  • Contributions to occupational pension schemes—because your future matters to us.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales growthcustomer retentionpromotional campaignsmerchandise orderingKPI management
Soft Skills
communicationservice orientationorganizational skillsresilienceteam player
Certifications
commercial vocational training in retail