Act as the primary point of contact for client stakeholders
Build and maintain strong, trust-based relationships with clients
Oversee end-to-end delivery of IT services and solutions
Ensure projects are delivered on time, within scope, and budget
Monitor service performance and ensure SLAs are met or exceeded
Identify opportunities for upselling and cross-selling services
Conduct regular governance meetings with clients
Coordinate with internal delivery teams, including project managers and technical leads

Requirements

Bachelor's degree in Computer Science, Business, or related field (MBA preferred)
18+ years of experience in IT service delivery or client management roles with Insurance Domain
Proven track record of managing large-scale IT engagements
Strong understanding of delivery methodologies (Agile, Waterfall, Hybrid)
Excellent communication, negotiation, and stakeholder management skills
Certifications such as PMP, ITIL, or equivalent are a plus

Benefits

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT service deliveryclient managementdelivery methodologiesAgileWaterfallHybridproject management

Soft Skills

communicationnegotiationstakeholder managementrelationship buildinggovernance

Certifications

PMPITIL