Minor Hotels Europe and Americas

ServiceNow Administrator

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Aguascalientes • Mexico

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Tech Stack

ServiceNow

About the role

  • Platform Administration: Perform day-to-day administration of the ServiceNow instance, including user and role management
  • Monitor platform health, usage, and compliance
  • Configuration & Customization: Configure core modules (Incident, Problem, Change, Service Catalog, CMDB)
  • Develop and maintain workflows, UI policies, client scripts, and business rules
  • Upgrades & Maintenance: Plan and execute platform upgrades, patches, and update sets
  • Ensure compatibility of customizations during upgrades
  • Integration & Data Management: Manage integrations with third-party systems (e.g., Workday, SAP)
  • Maintain CMDB health and data integrity using Discovery and reconciliation processes
  • Support & Troubleshooting: Resolve incidents and problems related to ServiceNow functionality (L1 to L3)
  • Provide technical support and guidance to end-users and stakeholders
  • Documentation & Training: Create and maintain process documentation and knowledge articles
  • Train users and support teams on platform features and best practices
  • Implement enhancement (from design to test)

Requirements

  • 5+ YOE in ServiceNow platform, including user/role management, monitoring platform health, and managing daily operations
  • Strong skills in configuration and customization of core modules (Incident, Problem, Change, Service Catalog, CMDB), including workflows, business rules, UI policies, and client scripts
  • Experience performing upgrades and maintenance, including update sets, patching, and ensuring compatibility of customizations after upgrades
  • Knowledge of integrations and data management, including CMDB maintenance, Discovery, reconciliation, and connecting ServiceNow with third‑party systems (e.g., SAP, Workday)
  • Strong troubleshooting and support capabilities, able to resolve L1–L3 issues and provide guidance to end users and stakeholders
  • Ability to create documentation and training materials, support enhancement implementation, and leverage AI tools to improve quality and delivery speed
  • Advanced English level
Benefits
  • Excellent compensation and benefits
  • Career path, trainings and real growth opportunities
  • Engaging and challenging projects
  • Excellent work environment and culture
  • Open and Effective management
  • Highly professional and collaborative teams
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNow administrationuser managementrole managementconfigurationcustomizationworkflowsbusiness rulesUI policiesclient scriptsupgrades
Soft Skills
troubleshootingsupport capabilitiesguidancedocumentation creationtrainingenhancement implementationcommunication