Minor Hotels Europe and Americas

Field Support Technician

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Barueri • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Field Service professional with experience providing on-site technical support, installation, configuration, and maintenance of equipment and systems.
  • Performs diagnosis and resolution of hardware and software failures, ensuring continuity of operations and compliance with SLAs.
  • Assembly and disassembly of desktops and laptops.
  • Diagnosis of basic physical and electrical faults.
  • Preventive and corrective maintenance.
  • BIOS/UEFI configuration.

Requirements

  • Experience as a field technician providing user support, including VIP users.
  • Knowledge of Mac and iPhone support.
  • Experience with video conferencing tools.
  • Familiarity with: ServiceNow, Active Directory, Okta Verify, Dtools Web, and Software Center.
  • Experience preparing and managing equipment for asset management.
  • Knowledge of the vMix system.
Benefits
  • Flexible working arrangements
  • Providing the best possible work experience while respecting lifestyle and promoting well-being
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportinstallationconfigurationmaintenancediagnosishardware failuressoftware failurespreventive maintenancecorrective maintenanceBIOS configuration
Soft Skills
user supportcommunicationproblem-solvingcustomer service