Minor Hotels Europe and Americas

SAP Service Delivery Manager

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Mumbai • India

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Job Level

SeniorLead

Tech Stack

PMP

About the role

  • Lead SAP Application Management engagements, ensuring delivery of Incident, Problem, Change, and Request Management
  • Drive program planning, P&L management, risk mitigation, and operational transformation initiatives
  • Manage client relationships, create Statements of Work, and oversee milestone tracking and financial reporting
  • Mentor teams, enforce quality standards, and implement process improvements and automation
  • Ensure successful execution of Agile/Scrum methodologies across multiple teams and projects

Requirements

  • Total Experience: 12-14 Years
  • Strong background in Application Management Services (AMS)
  • Techno-functional expertise in SAP (ECC and S/4HANA)
  • Proven ability to manage end-to-end AMS engagements, including Incident, Problem, Change, and Request Management
  • Experience in client-facing roles, P&L management, and driving operational improvements
  • Certifications like ITIL, PMP, and familiarity with Agile/Scrum methodologies
Benefits
  • Full-time contract
  • Opportunities for professional growth
  • Agile/Scrum methodology implementation
  • Work with innovative companies

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SAPECCS/4HANAIncident ManagementProblem ManagementChange ManagementRequest ManagementAgileScrumProcess Improvement
Soft skills
LeadershipClient Relationship ManagementMentoringQuality Standards EnforcementOperational TransformationRisk MitigationFinancial ReportingProgram PlanningCommunicationTeam Management
Certifications
ITILPMP