Work with clients to translate business requirements into Salesforce solutions
Engage in all phases of the Salesforce project lifecycle from initial scope and planning to delivery and support
Conduct workshops, interviews, and surveys to gather needs and requirements
Design and document business processes leveraging Salesforce functionality
Provide expertise in configuring Salesforce to best support the defined business processes

Requirements

5+ Yrs. Salesforce project experience
4-6 Yrs. Business Analyst experience
4-6 Yrs. Salesforce (Functional) experience
Multiple experiences with process definition and design, requirements definition, business analysis, fit gap analysis and mapping
Understand all aspects of Sales and Service business processes and how Salesforce Sales and Service cloud
Experience aligning SFDC technologies with both, prospect business goals and technical requirements
Technical and business requirements gathering, and effective positioning of SFDC solutions to meet those requirements
At least 5 years of Salesforce implementation experience which should include One full cycle Salesforce Sales implementation experience
Functional configuration and/or design experience in one or more Salesforce suite of products (Sales, Service, Experience etc.)
Proficient in Microsoft Word, Excel, PowerPoint
Strong communication, listening and presentation skills with internal and external stakeholders
Significant Consulting/client facing background, Expertise in workshop facilitation and information elicitation in large group settings
Work with clients and end users to gather, understand and define business requirements
Assist with ongoing system administration including but not limited to: creating and modifying Users, Fields, Validation Rules, Workflows, Automated Alerts, Field Updates, Page Layouts, Data Integrity standards and practices and Security functionality
Create customized reports and dashboards to visualize key business metrics
Maintain database integrity and accuracy via data cleansing, data uploads and data exports
Assist with release evaluations including defining scope and priorities for system initiatives
Maintain all system documentation and SFDC policies/procedures
Troubleshoot production issues in a timely manner and provide internal support when needed
Work with end users during User Acceptance Testing (UAT) & regression testing to accurately prioritize defects and re-test resolved issues
Oversee integrated business applications and ensure they function
Understand how Salesforce integrates with our other CRM solutions and customer/business intelligence databases

Benefits

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Salesforcebusiness analysisrequirements gatheringprocess definitionfunctional configurationdata cleansingdata uploadsdata exportsUser Acceptance Testingregression testing

Soft skills

communication skillslistening skillspresentation skillsworkshop facilitationinformation elicitationclient facingstakeholder engagementproblem-solvingcollaborationorganizational skills