Minor Hotels Europe and Americas

Store Manager – Flagship Store

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Berlin • Germany

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About the role

  • Responsible for achieving business targets and ensuring an excellent customer experience.
  • Ensure a first-class, brand-appropriate welcome and sales process for our customers.
  • Monitor all clienteling activities to foster customer loyalty.
  • Analyze market trends and share relevant insights with the company’s stakeholders.
  • Build and maintain local networks and communities in Berlin.
  • Work closely with the marketing team to organize image-building events.
  • Identify potential corporate clients and initiate partnerships.
  • Recruit, coach and motivate the store team, currently consisting of 4 team members.
  • Define and monitor qualitative and quantitative goals for the store team and conduct regular performance reviews.
  • Ensure compliance with internal processes and applicable legal requirements.
  • Organize and execute product launches in the store.
  • Ensure optimal product presentation in line with company standards.
  • Manage inventory control and ensure the store is stocked appropriately, taking into account each product’s sales potential.
  • Conduct and take responsibility for store inventories.
  • Communicate company policies and ensure team compliance.
  • Responsible for staff planning and creating schedules in our digital tool.

Requirements

  • Passion for beauty, fashion and luxury, with at least 5 years of leadership experience in a comparable role.
  • Enthusiastic personality with a strong focus on customer experience, brand loyalty and a strong host mentality.
  • Proactive, self-driven work style with a results- and sales-oriented mindset and approach.
  • Excellent communication skills, team orientation and mentoring capabilities.
  • Accountability for store operations and KPIs, combined with flexibility, quick responsiveness and a solution-oriented attitude.
  • Ability to stay calm under pressure while maintaining a friendly and professional demeanor.
  • Act as a brand ambassador for one of the world’s most sought-after niche brands.
  • Confident user of MS Office (Outlook, Excel) and digital tools, with very good German and English skills; additional languages are a plus.
Benefits
  • Agile working environment in an internationally operating family-owned company where values play an important role.
  • Open and friendly working atmosphere.
  • Take the opportunity to develop personally and professionally through a variety of tailored trainings — and open up exciting prospects within our organization, whether with other brands of the company or at other locations across Germany.
  • Attractive employee discounts on our product portfolio covering all company brands in Germany.
  • Receive a monthly lunch, fitness and mobility allowance, easily claimable via a digital app.
  • Contributions to company pension plans because your future matters to us.
  • Launch and company events — because shared moments matter to us.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
inventory controlperformance reviewssales processmarket analysisproduct launchesgoal settingclientelingcompliancestaff planningscheduling
Soft skills
customer experienceteam orientationmentoringproactiveresults-orientedflexibilitysolution-orientedcalm under pressureenthusiastic personalitybrand ambassador