Product Owner – Retirement and Asset Management, Conversational Flow Design
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: New York City • New York • United States
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Salary
💰 $105,000 - $115,000 per year
About the role
- Identify and prioritize high value Retirement and Asset Management service journeys
- Map end to end servicing processes and client pain points
- Advise where automation can deliver the greatest business and experience impact
- Design conversational flows aligned to domain rules and client expectations
- Partner with conversational AI and Agent Experience product owners to guide builds
- Validate domain accuracy, compliance alignment, and clarity of responses
- Support prioritization decisions with business and risk context
Requirements
- Deep experience in retirement servicing and asset management operations
- Familiarity with contact center and digital servicing models
- Ability to simplify complex financial processes into clear conversational flows
- Strong collaboration skills across product, design, and technology teams
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
- Company paid holidays
- Personal Days
- Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
automationconversational designprocess mappingfinancial process simplification
Soft skills
collaborationprioritizationadvisingcommunication