Minor Hotels Europe and Americas

Senior Consultant – Contact Center Transformation

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • California • Illinois • United States

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Salary

💰 $112,600 - $212,700 per year

Job Level

Senior

About the role

  • Conduct market & competitive analysis to identify trends, white space opportunities, and competitive positioning
  • Conduct qualitative and quantitative customer research to uncover needs and validate opportunities
  • Synthesize research into clear, compelling insights and client presentations that drive executive decision-making
  • Engage with clients through workshops, stakeholder interviews, strategic discussions and in mixed-team models
  • Contribute to business development efforts through research, proposal development, and strategic recommendations

Requirements

  • 5+ years of relevant experience in two or more of the following areas: Strategy consulting, Marketing, sales, or service strategy & activation, Transformation & operating model strategy, Innovation & design strategy, Commercial/financial modeling
  • Proficiency in business case development and revenue modeling
  • Demonstrated successful engagement into the delivery of digital projects and services to a variety of industry clients
  • Ability to communicate complex ideas clearly at a management level
  • Excellent written and oral presentation skills; fluent in English
  • Highly structured and conceptual mindset coupled with strong quantitative and analytical problem-solving aptitude
  • Passion for collaborating with cross-disciplinary teams of designers, technologists, researchers and other innovators
  • Ability to travel up to 75% to client sites, when required.
Benefits
  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
  • Company paid holidays
  • Personal Days
  • Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
market analysiscompetitive analysisqualitative researchquantitative researchbusiness case developmentrevenue modelingdigital project deliverystrategic recommendationsproposal developmentcommercial modeling
Soft skills
communicationpresentation skillsanalytical problem-solvingcollaborationstructured mindsetconceptual thinkingclient engagementstakeholder managementstrategic thinkingdecision-making