VoIP Engineer
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Mumbai • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Diagnose and resolve audio quality issues
- Manage agent onboarding in Five9 VCC
- Conduct proactive health checks and generate performance reports
- Provide Tier 2/3 support for telephony systems
- Administer Microsoft Teams and Office 365 telephony services
- Document processes and improve them
Requirements
- Diagnose and resolve audio quality, connectivity, and call routing issues
- Manage agent onboarding/offboarding in Five9 VCC
- Conduct proactive health checks and generate performance reports
- Analyze call logs, usage trends, and audit reports
- Serve as primary liaison between vendors for issue escalation
- Provide Tier 2/3 support for Five9 VCC and Verint
- Administer Microsoft Teams Admin Center and Office 365 telephony services
- Utilize PowerShell scripting for automation
- Support third-party integrations
Benefits
- Empowered to shape your career
- Supported by a collaborative community
- Help leading organizations unlock technology value
- Delivering business value with AI and technology
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
audio quality diagnosiscall routing issue resolutionperformance reportingPowerShell scriptingtelephony systems supportFive9 VCC managementVerint supportprocess documentationthird-party integrations
Soft skills
problem-solvingcommunicationliaison skillsorganizational skills