Minor Hotels Europe and Americas

Senior ServiceNow Developer, CSDM, CMDB

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois, Texas • 🇺🇸 United States

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Salary

💰 $133,650 - $160,000 per year

Job Level

Senior

Tech Stack

ETLITSMJavaScriptServiceNow

About the role

  • Design and develop CMDB data models, CI classes, and relationships in ServiceNow
  • Implement and maintain Discovery and Service Mapping to populate and update the CMDB
  • Integrate external data sources with the CMDB using APIs, MID Servers, and ETL tools
  • Ensure data integrity, normalization, and compliance with CMDB governance policies
  • Collaborate with stakeholders to define CI requirements and support ITSM, ITOM, and other ServiceNow modules
  • Develop and maintain CMDB health dashboards, audits, and reconciliation processes
  • Troubleshoot and resolve CMDB-related issues, including data quality and performance
  • Document CMDB architecture, processes, and procedures
  • Stay current with ServiceNow platform updates and CMDB best practices

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or a related field
  • 3+ years of hands-on experience with ServiceNow CMDB / CSDM development and administration
  • Strong understanding of CMDB / CSDM data models, CI classes, and relationships
  • Experience with ServiceNow Discovery, Service Mapping, and MID Server configuration
  • Proficiency in scripting (JavaScript, Glide) and ServiceNow APIs
  • Familiarity with ITIL and Configuration Management processes
  • Strong analytical and problem-solving skills
  • Excellent communication and documentation abilities
  • Preferred Qualifications: ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist – CMDB / CSDM or Discovery
  • Experience with third-party integration tools (e.g., SCCM, SolarWinds, Qualys)
  • Knowledge of ITOM, ITSM, and Asset Management modules
  • Experience in Agile/Scrum environments.
Benefits
  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
  • Company paid holidays
  • Personal Days
  • Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow CMDBCSDM developmentDiscoveryService MappingMID Server configurationJavaScriptGlideServiceNow APIsdata modelsETL tools
Soft skills
analytical skillsproblem-solving skillscommunication abilitiesdocumentation abilities
Certifications
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist – CMDB / CSDMServiceNow Certified Implementation Specialist – Discovery