Minor Hotels Europe and Americas

Solution Architect – Salesforce Service Cloud

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Dallas • Texas • 🇺🇸 United States

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Salary

💰 $72,800 - $169,470 per year

Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Own the Salesforce architecture, including data model, security, environment strategy, DevOps, integrations, analytics, and roadmap updates.
  • Lead and participate in Salesforce and Technology governance groups, providing thought leadership in solution design, technical design, and quality assurance.
  • Drive high-level technical design for all Salesforce changes and enhancements, ensuring adherence to architectural principles and standards.
  • Produce high-quality documentation and oversee low-level technical design deliverables.
  • Design and implement scalable, high-performing solutions in Salesforce, evaluating when third-party solutions may be more appropriate.
  • Create High-Level Designs (HLD) and documentation based on business requirements for Service and Support, including potential integration with Revenue Cloud and handling export control data.

Requirements

  • Minimum 5 years of Salesforce implementation experience as a Solution Architect.
  • Proven expertise in Salesforce Service Cloud and related capabilities.
  • Strong understanding of Salesforce architecture components, including data modeling, security, integrations, and DevOps.
  • Experience leading technical design and governance processes.
  • Salesforce Certifications: Service Cloud, Experience Cloud (required).
  • Experience with Revenue Cloud and handling sensitive data (e.g., export control).
  • Familiarity with analytics tools and integration frameworks.
  • Excellent communication and documentation skills.
Benefits
  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
  • Company paid holidays
  • Personal Days
  • Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Salesforce architecturedata modelingsecurityDevOpsintegrationsanalyticstechnical designhigh-level designSalesforce Service CloudRevenue Cloud
Soft skills
thought leadershipcommunicationdocumentationquality assurancegovernance
Certifications
Salesforce Service CloudSalesforce Experience Cloud