IT Support Technician – Help Desk L2-L3
Maxana
ITSMLinux
Support Engineer – CUCM
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handling escalations
- Ad hoc training
- Mentoring team members
- Attending stakeholders’ calls
Requirements
- Call Routing troubleshooting and scenarios
- Certificates (CCNP Collaboration/ CCIE Collaboration)
- Database/SSO ILS/ GDPR ITL/ CTL Concepts
- Expressway MRA/ MVA LDAP Integration
- RTMT Trace analysis
- PCD (Prime Collaboration Deployment)
Benefits
- Work with a global team of engineers, scientists, and architects
- Opportunities for career development
- Engage with innovative projects
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Call Routing troubleshootingDatabaseSSOGDPRITLCTL ConceptsExpressway MRAMVA LDAP IntegrationRTMT Trace analysisPCD
Soft skills
Handling escalationsAd hoc trainingMentoring team membersAttending stakeholders’ calls
Certifications
CCNP CollaborationCCIE Collaboration
