Support Engineer

• Provide Level 2 and Level 3 technical support for troubleshooting hardware and software issues via remote and on-site assistance.
• Monitor, manage, and resolve IT tickets in a timely manner.
• Install and configure computer systems, software, and hardware as per user requirements.
• Document solutions and update the knowledge base to enhance support processes.
• Collaborate with cross-functional teams to enhance IT infrastructure and security.
• Conduct system audits and assist with maintaining network performance.
• Drive continuous improvement efforts within the support team to enhance service delivery and efficiency.
• Train and mentor junior team members as needed.

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