Scaled Customer Success Manager – East
Minga London
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$75,000 - CA$95,000 per year
About the role
- Own scaled engagement and outcomes for a defined segment of customers
- Design, run, and continuously improve digital lifecycle programs
- Provide consultative guidance that helps schools streamline processes
- Own the scaled review motion: prepare pooled reviews demonstrating ROI
Requirements
- 2-4 years in Customer Success or account management in SaaS
- Strong analytical skills; comfortable interpreting usage data
- Proven success working with tech-touch or low-touch segments
- Interest and aptitude for digital-first engagement
- Comfortable managing a large portfolio using systems and standardized processes
Benefits
- Health, dental, and vision benefits for you & your family
- 15 Days vacation + 3 Flex Days
- Mental health and wellness support
- Flexible, Hybrid-First Work
- Growth investment: dedicated time and budget for growth
- Recognition that matters: company-wide recognition and celebrating progress
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
analytical skillsconsultative guidancestreamlining processesdigital-first engagementportfolio management