Scaled Customer Success Manager
Minga London
full-time
Posted on:
Location Type: Hybrid
Location: Kelowna • Canada
Visit company websiteExplore more
Salary
💰 CA$65,000 - CA$85,000 per year
About the role
- Own scaled engagement and outcomes for a defined segment of customers
- Designing and optimizing 1:many programs that drive onboarding, adoption, and renewal at scale
- Extends the Scaled Associate CSM responsibilities
- Responsible for your scaled portfolio, primarily via 1:many channels
- Design, run, and continuously improve digital lifecycle programs
- Provide consultative guidance
- Own the scaled review motion
Requirements
- 2-4 years in Customer Success or account management in SaaS
- Proven success working with tech‑touch or low‑touch segments
- Strong analytical skills; comfortable interpreting usage data and converting it into prioritized plays and segment strategies
Benefits
- 15 Days vacation + 3 Flex Days
- Health, dental, and vision benefits for you & your family
- Mental health and wellness support
- Equitable pay + transparency
- Flexible, Hybrid-First Work
- Culture of connection: Social events, virtual meetups, and 2 annual offsites to bring everyone together
- Growth investment: We invest in you. With dedicated time and budget for growth, you’ll have the freedom to explore, upskill, and expand your impact
- Recognition that matters: From Slack shoutouts to company-wide recognition we pause to celebrate progress
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisprogram designdigital lifecycle managementcustomer onboardingcustomer adoptioncustomer renewalconsultative guidanceportfolio managementusage data interpretationsegment strategy development
Soft Skills
analytical skillscommunicationconsultative skillsorganizational skills