Mine Vision Systems

Growth Marketing

• Work in a safe and professional manner, underground and at remote locations
• Provide training, technical support, and consulting services to customers, including: Train customers who have a diverse set of technical and mining industry backgrounds
• Ensure each customer experience is positive, productive, and value-driven
• Assess, properly document, and resolve issues in a timely manner
• Communicate confidently and effectively with customers, creating excitement for adoption and expanded use of MVS technologies
• Serve as the primary technical and relationship owner for a portfolio of small enterprise accounts, ensuring continued engagement, satisfaction, and adoption
• Drive business development and industry awareness at assigned small enterprise accounts
• Identify expansion, upsell, and renewal opportunities within assigned accounts, partnering with Sales and Commercial teams to support account growth over time
• Gather customer feedback at mine sites and through remote touchpoints, translating insights into product, training, and go-to-market improvements
• Support Sales and GTM team by: Helping build compelling business cases for new and existing customers
• Supporting evaluations, pilots, and conversion initiatives
• Reinforcing ROI and value realization post-deployment
• Test and familiarize yourself with new product releases and features as required
• Contribute to the ongoing development and refinement of training materials, best practices, and customer enablement content
• Encourage a collaborative environment by building strong cross-functional relationships with Product, Engineering, and GTM teams
• Respond professionally and constructively to evolving priorities and ad-hoc requests
• Travel up to 50% domestically and internationally

Technical Services Specialist – Customer Growth & Enablement