Mindray North America

Associate System Implementation Specialist

Mindray North America

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Salary

💰 $65,000 - $75,000 per year

About the role

  • Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications.
  • Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing.
  • Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives.
  • Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime.
  • Coordinate and perform system updates and upgrades as required.
  • Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies.
  • Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.

Requirements

  • Associate degree (minimum) or equivalent in electronics, instrumentation, or computer technology; Bachelor’s degree preferred.
  • Experience with telemetry or RF systems (minimum one year preferred).
  • Working knowledge of Microsoft Windows OS and IT networking concepts.
  • Strong technical skills in system design, installation, troubleshooting, and repair of monitoring systems.
  • Excellent communication, organization, and critical thinking abilities.
  • Customer-focused, independent, and solutions-oriented with a positive attitude.
  • Valid driver’s license with a clean driving record.
Benefits
  • 401(k) with company match
  • Tuition reimbursement
  • Paid time off
  • Disability coverage
  • FSA/HSA options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
system installationsystem designtroubleshootingrepairmonitoring systemstelemetry systemsRF systemstechnical supportsystem updatessystem upgrades
Soft Skills
communicationorganizationcritical thinkingcustomer-focusedindependentsolutions-orientedpositive attitude
Certifications
Associate degreeBachelor’s degree