Crisis Center Case Manager – Thursday to Sunday
Mindoula
full-time
Posted on:
Location Type: Remote
Location: Florida • Kentucky • United States
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Salary
💰 $23 - $24 per hour
About the role
- Address and manage crises by responding promptly to calls and digital requests using active listening, de-escalation techniques, and crisis management skills to reduce distress and promote safety.
- Evaluate risk type and level (e.g. suicidal ideation, self-harm, homicidal ideation, and other safety concerns) in alignment with established risk-stratification guidelines included escalation and contacting emergency services when indicated.
- Gather essential information (Member identity, contact information, current location, and—when applicable—parent/guardian details) to support a safe and effective response.
- Develop collaborative safety plans with the Member, including coping strategies, use of natural supports, linkage to existing behavioral health providers, and clear next steps for maintaining safety.
- Ensure safety plans and crisis resources are sent to the Member promptly and ensure timely communication with leadership and documentation as required.
- Coordinate direct transfer and referrals to appropriate levels of care (e.g., internal, outpatient providers, community resources, mobile crisis teams, emergency departments, inpatient facilities, etc.).
- Involve Member’s other support network including family members, guardians, and emergency contacts when appropriate.
- Complete timely, accurate, and objective documentation of all contacts, risk assessments, safety planning, and follow-up activities in the designated electronic systems.
- Participate in debriefs, case consultations and reviews, and quality-improvement activities related to crisis services.
- Perform Other Duties as assigned.
Requirements
- Bachelor’s degree in psychology, social work, counseling, or related behavioral health field preferred.
- Minimum of three years of experience providing behavioral health services (e.g., case management, care coordination, client advocacy, counseling, etc.)
- Experience in a crisis center, emergency department, or mobile crisis program preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
crisis managementrisk assessmentsafety planningcase managementcare coordinationclient advocacycounselingdocumentationde-escalation techniquesactive listening
Soft Skills
communicationcollaborationempathyproblem-solvingleadershiporganizational skillstimelinessadaptabilityinterpersonal skillsteamwork