Mindoula

Case Manager

Mindoula

full-time

Posted on:

Location Type: Hybrid

Location: New Orleans • Louisiana • 🇺🇸 United States

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Salary

💰 $21 - $23 per hour

Job Level

Mid-LevelSenior

About the role

  • Conduct meaningful outreach, provide education, and drive member enrollment
  • In partnership with the member, create a Service Plan to guide engagement based on member diagnoses, results of screenings, as well as care gaps
  • Build measurable goals for members to develop skills and/or strategies for managing challenges and triggers to reduce hospital admissions/readmissions and use of the ER, and record outcomes
  • Coordinate community resources for each member to support them in achieving their goals as outlined in their Service Plans, created with an emphasis on meeting behavioral health and medical needs, and closing gaps identified in the social determinants of health
  • Act as an advocate and liaison between the care team (family, physician, facilities, and/or agencies) and member
  • Schedule appointments, build accountability, and follow-up services for members
  • Elevate critical incidents and information regarding any quality-of-care concerns
  • Report hospital diversions, productivity, and other outcomes weekly
  • Prepare and maintain all required records, reports, consents, and members’ diagnostic records

Requirements

  • Bachelor’s Degree required in nursing, social work, or other health and human services discipline
  • Completion of supervised fieldwork and experience in case management, health, or behavioral health preferred
  • Experience as a Certified Case Manager (CCM), Community Health Worker (CHW) or Peer Support Specialist (PSS), or Accredited Case Manager (ACM) preferred
  • Knowledge of local resources, social determinants of health, mental health, substance abuse disorders, violence, and social issues is required
Benefits
  • Medical, dental, and vision insurance for you and dependents
  • 401K
  • 11 Holidays and 15 Vacation days
  • 4 Wellness days
  • Employee Assistance Program and Wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
case managementservice planninggoal settingoutcome measurementrecord keepingcommunity resource coordinationbehavioral health knowledgemedical needs assessmentsocial determinants of health
Soft skills
advocacycommunicationcollaborationaccountabilityproblem-solvinginterpersonal skillsorganizational skillsfollow-upcritical incident reporting
Certifications
Certified Case Manager (CCM)Community Health Worker (CHW)Peer Support Specialist (PSS)Accredited Case Manager (ACM)
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