MindFriend PRO

Customer Support Specialist – Telehealth Platform

MindFriend PRO

full-time

Posted on:

Location Type: Remote

Location: South Africa

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About the role

  • Respond to client and clinician enquiries via email, chat, and support channels
  • Assist users with booking appointments, account access, and payment issues
  • Provide guidance on using the platform (video calls, scheduling, profiles)
  • Troubleshoot basic technical issues and escalate complex cases when required
  • Maintain accurate records of support requests
  • Ensure a professional, empathetic, and confidential approach when dealing with users

Requirements

  • Previous experience in **customer support or client services** (preferably in tech or healthcare)
  • Excellent written and verbal communication skills
  • Strong problem-solving ability and attention to detail
  • Comfortable working with digital platforms and support tools
  • Ability to remain calm and professional when handling sensitive situations
  • Interest in mental health or healthcare technology is a strong advantage
Benefits
  • Opportunity to work with an **innovative global mental-health technology platform**
  • Fully remote work environment.
  • Professional growth as the company expands internationally
  • Competitive salary based on experience
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillsproblem-solvingattention to detailprofessionalismempathycalmness under pressure