Define conversation flows and dialogue architectures to support multi-turn, context-aware, natural dialogs utlizing tools such as Dialogflow CX.
Develop, write, and optimize prompts to guide large-language models (LLMs) or other generative models toward accurate, context-appropriate, safe outputs
Fine-tune and/or adjust models (when applicable), including prompt tuning, fine-tuning, or parameter optimization, to align model behavior with product and user goals.
Integrate conversational AI with existing backend systems via APIs and data pipelines; ensure seamless data flow, context handling, and retrieval when needed.
Iterate on conversation design through testing: run A/B tests, user simulations, evaluate model outputs (with both automated metrics and human review), debug edge cases, and improve performance over time.
Collaborate closely with product managers, UX / conversation designers, data engineers, and other stakeholders to define requirements, ensure ethical and safe model behavior, and deliver polished user experiences.
Apply MLOps best practices to model versioning, testing, monitoring, and deployment.
Experience with CI/CD pipelines using GitHub Actions, GitOps, GCP-native tools, Azure DevOps, and Jenkins is helpful.

Requirements

Bachelor’s Degree in Computer Science or equivalent experience preferred.
5 plus years of experience in software engineering with a strong focus on Python development and strong problem-solving skills
Demonstrated experience in conversation architecture / design: defining dialogue flows, state/context management, branching logic, user experience considerations in conversational UI.
Deep expertise in prompt engineering: writing, testing, and refining prompts to guide large language or generative models toward desired behavior, leveraging techniques like few-shot, zero-shot prompting, chain-of-thought, role prompting, or context conditioning.
Experience with model tuning (prompt tuning, fine-tuning, hyperparameter adjustment) or otherwise optimizing model outputs to meet quality, safety, and reliability standards.
Practical experience with at least one conversation / agent platform (e.g. Dialogflow preferred; or other chatbot/voice-bot platforms / agent frameworks). Ability to build, deploy, and maintain agents on such platforms.
Experience with API integration; connecting the conversational agent to backend services, databases, or external APIs to fetch or store context, user data, or dynamic content.
Solid conversation design experience; understanding of user-centered design, usability, natural language understanding / generation, user experience (UX) considerations, tone and style, context management, fallback and error handling.
Strong communication skills, ability to collaborate across disciplines (product, design, engineering, data), and translate technical AI capabilities into user-facing solutions.
Curiosity about latest developments in AI / NLP / LLMs, willingness to experiment, learn, and refine prompts / models / flows continually.
Physical Conditions/Requirements
Prolonged periods sitting at a desk and working on a computer
No heavy lifting is expected. Exertion of up to 10 lbs.

Benefits

Health insurance
Paid holidays
Flexible time off
401k retirement savings plan and company match with pre-tax and ROTH options
Dental insurance
Vision insurance
Employer paid disability insurance
Life insurance and AD&D insurance
Employee assistance program
Flexible spending accounts
Health savings account with employer contributions
Accident, critical illness, hospital indemnity, and legal assistance
Adoption assistance
Domestic partner coverage
Tickets to local sporting events
Teambuilding events
Holiday and celebration parties
Leadership training
License to Udemy online training courses
Growth opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Pythonconversation architecturedialogue flowsprompt engineeringmodel tuningAPI integrationnatural language understandingnatural language generationMLOpsCI/CD

Soft Skills

problem-solvingcommunicationcollaborationcuriosityuser-centered designusabilitycontext managementtone and stylefallback handlingerror handling

Certifications

Bachelor’s Degree in Computer Science