Mindex

Product Manager

• Define and develop company-wide strategy of digital transformation across customer experience, sales, marketing, and business units.
• Work with marketing and business units to identify initiatives that deepen the digital customer experience in a way that is cohesive and builds upon the larger Paychex strategy.
• Oversee the creation, technical development, and execution of high impact digital solutions.
• Drive UX/UI strategy of solutions, in collaboration with stakeholders, to create prototypes and designs that support the buyer journey.
• Support implementation of solutions by coordinating execution teams and plans across internal/external partners.
• Provide digital strategy guidance and governance to Business Units.
• Communicate digital strategy and initiatives to company and Executive Committee.

Senior Digital Strategy and Product Manager

Artificial Intelligence

• Define conversation flows and dialogue architectures to support multi-turn, context-aware, natural dialogs utlizing tools such as Dialogflow CX.
• Develop, write, and optimize prompts to guide large-language models (LLMs) or other generative models toward accurate, context-appropriate, safe outputs
• Fine-tune and/or adjust models (when applicable), including prompt tuning, fine-tuning, or parameter optimization, to align model behavior with product and user goals.
• Integrate conversational AI with existing backend systems via APIs and data pipelines; ensure seamless data flow, context handling, and retrieval when needed.
• Iterate on conversation design through testing: run A/B tests, user simulations, evaluate model outputs (with both automated metrics and human review), debug edge cases, and improve performance over time.
• Collaborate closely with product managers, UX / conversation designers, data engineers, and other stakeholders to define requirements, ensure ethical and safe model behavior, and deliver polished user experiences.
• Apply MLOps best practices to model versioning, testing, monitoring, and deployment.
• Experience with CI/CD pipelines using GitHub Actions, GitOps, GCP-native tools, Azure DevOps, and Jenkins is helpful.

AI Conversation Engineer

Scrum Master

• Manage each initiative’s scope, timeline, and cost with a focus on delivering value that will delight customers.
• Lead Release Planning, guide quarterly Program Increment Planning, coordinate sprints, lead retrospectives, and ensure that daily standups are effective for the team.
• Coach team members in agile frameworks and SDLC processes. Mentor teams to be self-organizing, self-managing, and self-disciplined.
• Facilitate internal communication and effective collaboration inside and outside the team.
• Present status updates regularly to managers, directors, and key customer stakeholders.
• Work with product owners to ensure a well-groomed, ready, and prioritized backlog.
• Facilitate discussion, decision making, and conflict resolution.
• Remove impediments.
• Guide the team to higher agile maturity at a sustainable pace in partnership with agile coaches.
• Build a trusting, open, and safe environment where problems can be identified and productively solved.
• Lead by example and be a servant leader.
• In partnership with Engineering Leads and Delivery Managers, provide performance feedback, coaching, and professional development to scrum team member.

• Owns the roadmap for Mindex products.
• Serves as the main representative for product development.
• Builds, develops, and directs an industry-leading product team.
• Directs product management who collaborate with stakeholders.
• Directs user experience that deeply empathizes with SchoolTool users.
• Collaborates with marketing, sales, and service delivery to ensure that major new feature launches have realistic and cohesive cross-functional plans.

Director of Product

Cloud Engineer

• Lead and execute the migration of client workloads to AWS, encompassing assessment, planning, design, implementation, and optimization phases.
• Provide proactive monitoring, management, and support for client cloud environments, ensuring high availability, security, and performance.
• Design and implement scalable, resilient, and secure cloud architectures on AWS, leveraging best practices and industry standards.
• Champion automation initiatives, develop and implement Infrastructure-as-Code (IaC) solutions, and promote DevOps principles.
• Build strong relationships with clients, acting as a trusted advisor and technical expert. Effectively communicate complex technical concepts to both technical and non-technical audiences.
• Proactively identify opportunities to optimize cloud environments, improve operational efficiency, and enhance service delivery.
• Design and implement security measures, including network security, identity and access management, encryption, data protection and adherence to industry compliance standards.
• Diagnose and resolve complex cloud-related issues, identify root causes, and address incidents to reduce downtime effectively. Participation in an after-hours, rotational on-call schedule is required to address critical issues as they arise.
• Stay up to date with the latest trends and advancements in cloud technologies, migration strategies, and architectural patterns. Evaluate emerging technologies and recommend their adoption to enhance cloud architecture capabilities and drive innovation.

Senior AWS Cloud Engineer

Software Engineer

• Develop, test, deploy, maintain and improve software to meet requirements
• Design and develop test automation code
• Complete well-defined, complex program changes
• Perform basic analysis and design for clearly defined requirements
• Contribute to estimates required for user stories based on business requirements, specifications and designs.
• Comply with and contribute to SDLC standards and CD/CI procedures to ensure consistency
• Monitor progress against task estimates to provide status
• Provide technical support and troubleshooting for applications across environments
• Maintain existing code base, monitoring for failures in non-prod environments
• Support changes during quality assurance, user acceptance testing, and post implementation to ensure integrity of application
• Required knowledge of Web Application Development and Oracle CX-Fusion
• UX Design for web applications

Oracle CPQ Developer

Data Engineer

• Develop an understanding of the data environment through profiling and analysis to enhance data quality.
• Build Python-based solutions for data extraction, cleansing, transformation, and validation to support data migration.
• Document data integration processes, ensure traceability and develop data monitoring solutions.
• Collaborate with architects for solution integration ensuring alignment with company standards.
• Manage data tools and platforms for proper software/infrastructure updates.
• Work with the Data Management Organization to align with data quality improvement objectives.
• Ensure solutions meet Service Level Agreements with capacity and performance considerations.