Mimo

Operations

• Onboard new Pay customers - handling the edge cases that sit outside the automated flow, coordinating with our payment partner, and being the first point of contact when customers have onboarding questions.
• Run payment operations and compliance monitoring, reviewing flagged transactions, providing supporting documentation to facilitate payment releases, triaging cases by complexity, and collecting identity verification details from customers when payroll payments are flagged.
• Own customer support for Pay resolving everything from how-to questions and payment status to open banking issues and onboarding clarifications.
• Track support metrics, surface patterns to the product and ops teams, and contribute to making support more self-serve over time.
• Manage Mimo's accounts payable and receivable - running payment runs, issuing customer invoices, following up on outstanding balances, and keeping AP/AR ledgers in good order in close collaboration with Finance.

Operations Associate

Customer Success Manager

• Run onboarding & pilot projects end-to-end
• Work with accounting firms to onboard their clients onto Mimo
• Help firms quantify time saved and track client adoption
• Coach on technology and AI-assisted workflows
• Collaborate with Sales to shape product explanation and deliver client value
• Be the voice of the customer internally and influence product development

• Run trials end-to-end.
• Work side-by-side with accounting firms to onboard their clients onto Mimo and get them live quickly.
• Help firms quantify the time they're saving, track adoption across their client base, and build the evidence that turns a trial into a long-term partnership.
• Coach on the tech and the change.
• Collaborate across Commercial.

Customer Success & Engagement Associate

Sales

• Own and close your own pipeline of mid-market and enterprise UK accounting firm deals
• Navigate multi-stakeholder buying processes end-to-end
• Run pipeline reviews and manage & coach existing AEs - raising the bar on how the whole team sells
• Iterate on and own the UK sales playbook
• Own UK revenue targets
• Leverage AI in your daily work, and inspire others to do it as well
• Work closely with our CEO and exec team on broader UK go-to-market strategy
• Feed market signal back to product, marketing, and CS to sharpen Mimo's positioning

Sales Lead

Frontend Engineer

• Design, develop, and launch user-facing features end-to-end in close collaboration with product and design.
• Contribute to product decisions and help define feature functionality.
• Identify UX issues and ensure a fast, smooth user experience.
• Follow best practices to keep the codebase maintainable and make technical trade-offs.
• Use tools like LLMs to enhance output and explore solutions.

Operations Associate

Customer Success Manager

Customer Success & Engagement Associate

Sales Lead

Senior Frontend Developer