Mimica

Process Analysts Team Lead

Mimica

full-time

Posted on:

Location Type: Remote

Location: Costa Rica

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Job Level

Senior

About the role

  • Collaborate with the Solution Engineer and PA Manager to define the structure and scope of each project, setting clear evaluation criteria and success benchmarks.
  • Assign projects, ensuring timely delivery while monitoring key metrics such as on-time delivery, accuracy, and overall project quality.
  • Conduct regular check-ins with project teams to address questions on map structure, data, and workflow.
  • Manage end-to-end coordination with stakeholders, resolving issues that may affect delivery, ensuring deadlines are met, and providing weekly status updates.
  • Act as a resource for colleagues throughout the project lifecycle by offering tactical guidance and coaching on best practices, mining, and mapping techniques.
  • Provide insights and solutions for complex or unique cases/projects.
  • Ensure all project deliverables meet established quality standards.
  • Coordinate with Quality Assurance team members pending tasks.
  • Facilitate weekly planning and sync meetings for your team, delegating tasks, setting priorities, and establishing deadlines.
  • Contribute to building foundational processes and guardrails for the PA team’s operations.
  • Develop and refine hiring assessments, including role-specific exercises and interview questions.
  • Participate in the hiring process.
  • Conduct performance reviews, provide actionable feedback, and address performance gaps or celebrate successes.
  • Conduct regular 1:1 meeting to support team members' growth and resolve challenges.

Requirements

  • Degree in a quantitative or analytical discipline, such as Industrial Engineering, IT, economics or a related field
  • Proven track record of delivering multiple projects within strict deadlines.
  • Experience working with cross-functional teams and stakeholders in a fast-paced environment.
  • Knowledge in project management tools (e.g., JIRA, Trello, Asana) and data visualization platforms (e.g., Looker Studio, Power BI).
  • Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
  • Strong organizational and time-management skills to prioritize tasks and manage resources effectively.
  • Exceptional written and verbal communication skills, with the ability to convey complex information clearly and concisely.
  • Experience with Process analysis, Optimization and processes improvement or process automation.
  • Demonstrated ability to lead and develop a team, including performance management, coaching, and mentoring (Bonus).
  • Experience in stakeholder management and conflict resolution (Bonus).
  • Experience in project management (Bonus).
Benefits
  • Generous compensation + stock options - aligned with our internal framework, market data, and individual skills.
  • Distributed work: Work from anywhere - fully remote, in our hubs, or a mix.
  • Company-issued laptop, remote setup stipend, and co-working budget
  • Flexible schedules and location
  • Ample paid time off, in addition to local public holidays
  • Enhanced parental leave
  • Health & retirement benefits
  • Annual learning & development budget
  • Annual workaways and regular virtual & in-person socials
  • Opportunity to contribute to groundbreaking projects that shape the future of work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata visualizationprocess analysisprocess optimizationprocess improvementprocess automationperformance managementcoachingmentoring
Soft Skills
organizational skillstime-management skillswritten communicationverbal communicationstakeholder managementconflict resolutionteam leadership