Milliken & Company

Customer Service Coordinator

Milliken & Company

full-time

Posted on:

Location Type: Office

Location: Spartanburg • South Carolina • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Update and maintain relationship with customers on open PO status, quotation, and fulfillment of purchase orders.
  • Input, Review, and release all orders from Planning Hold status to align with Manufacturing capacities.
  • Serve as Level 1 contact for complaint resolution and pro-active communication.
  • Ensure customer communication is proactive and in accordance with world class customer service expectations.
  • Coordinate customer service activities to align with business, supply chain and manufacturing needs.
  • Coordinate and communicate customer service process needs with business planners.
  • Troubleshooting and problem resolution for internal and external needs.
  • Set up and maintain Customer files in SAP.
  • Set up SAP with customer parameters for orders/shipments/invoicing.
  • Collaborate with sales and marketing.

Requirements

  • High proficiency with Microsoft Excel, Word, and Outlook
  • Working knowledge of SAP preferred
  • Self-Motivated
  • Ability to engage in various customer portal/systems and learn new systems quickly.
  • Strong problem-solving skills
Benefits
  • Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.
  • To request a reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact TalentAcquisition@milliken.com.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAPMicrosoft ExcelMicrosoft WordMicrosoft Outlookorder managementpurchase order fulfillmentcomplaint resolutiontroubleshootingproblem resolution
Soft Skills
self-motivatedstrong problem-solving skillsproactive communicationcustomer servicecollaboration