Milliken & Company

Supply Chain

• Answer phones and greet visitors
• Check and respond to emails
• Schedule incoming deliveries
• Manage receiving and shipping paperwork
• Conduct inventory cycle counts

Supply Chain Administrator

Customer Support

• Update and maintain relationship with customers on open PO status, quotation, and fulfillment of purchase orders.
• Input, Review, and release all orders from Planning Hold status to align with Manufacturing capacities.
• Serve as Level 1 contact for complaint resolution and pro-active communication.
• Ensure customer communication is proactive and in accordance with world class customer service expectations.
• Coordinate customer service activities to align with business, supply chain and manufacturing needs.
• Coordinate and communicate customer service process needs with business planners.
• Troubleshooting and problem resolution for internal and external needs.
• Set up and maintain Customer files in SAP.
• Set up SAP with customer parameters for orders/shipments/invoicing.
• Collaborate with sales and marketing.

Customer Service Coordinator

Systems Engineer

• Serve as the primary IT point of contact for the manufacturing facility.
• Provide day-to-day technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot and resolve hardware, software, and network issues impacting production and office staff.
• Support shop-floor systems, workstations, scanners, label printers, and other manufacturing-related technology.
• Ensure minimal downtime and rapid response to production-impacting IT issues.
• Assist with installation, configuration, maintenance, and monitoring of servers, networks, and systems.
• Support Windows-based environments, Active Directory, user accounts, and access controls.
• Support the transition to SAP during implementation and go-live phases.
• Follow IT security policies and assist in maintaining compliance with internal controls.
• Identify opportunities to improve system reliability, performance, and user experience.

Systems Engineer I

Producer

• Understand current and future personnel needs and execute hiring and training plans
• Manage Production associates within department
• Foster teamwork to accomplish production goals
• Ensure associates understand plant goals and company initiatives
• Implement Strategic Objectives to meet departmental goals

Production Manager

Operations

• Develop detailed understanding of process equipment, chemistry, and proficiency in all quality data systems
• Monitor daily quality and process trends and tune critical inputs to keep processes running at desired targets
• Participate in investigations, document root cause, and implement sustainable corrective actions to resolve equipment, processing, or product quality issues.
• Drive continuous improvement and manage change management systems for assigned product line.
• Document process and product performance and share with appropriate plant or customer contacts
• Collaborate with Quality Team to ensure compliance with applicable safety and quality standards.
• Support Encapsys Key Performance Indicators (KPIs) by contributing to team efforts that strive to guarantee quality, minimize cost, meet delivery promises, maintain processes, and work safely.
• Ensure that Safe & Healthy workplaces are provided for all.
• Ensure that all emergency arrangements are in place – Fire exit routes clear, fire doors accessible and not locked or blocked, and fire-fighting equipment present in the correct location.
• Be visible and available to associates in office & support areas.
• Be engaged in the safety process as a safety team coach/sponsor or project team leader.
• Attend site safety meetings and be an active participant.
• Complete annual safety training as required.
• Understand the relevant requirements of the Responsible Care Management System (RCMS) and RC-14001 certification.
• Comply with all environmental, health, safety, and security rules; Environmental, Safety, and Responsible Care policies and programs established by the company to the extent of training received.

Process Improvement Professional I

Software Engineer

• Ensure optimal performance of all mechanical and electrical equipment to include continuous improvement, downtime reduction, energy consumption reduction, measurement, environmental impact
• Create standard process instructions
• Maintain appropriate performance reports (building, production, environmental)
• Establish collaborative internal and external relationships
• Develop, evaluate, and maintain preventative maintenance processes
• Understand and effectively participate in the plant safety process
• Assist the Engineering Services Manager in training, developing, and coaching team members

Engineering Services Professional II

Account Manager

• 掌握产品技术要点,对销售流程熟悉。
• 独立跟进和完成项目。
• 重点开发,挖掘新客户群体。
• 定期与关键客户保持联系。
• 为代理商提供客户开发指导。
• 支持团队其他同事开展业务。
• 参与各种推广活动。
• 开拓新的市场，宣传公司品牌。
• 与其他区域同事紧密沟通。