MillerKnoll

International Sales Assistant

MillerKnoll

full-time

Posted on:

Location Type: Office

Location: Chicago • Illinois • New York • United States

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Salary

💰 $55,718 - $73,370 per year

About the role

  • Support the perfect execution of the day-to-day: quoting, Sales Order Processing, Production Updates, Shipping Arrangements & Post Delivery Customer Service Issues, for all HH Collection product lines for both USD & Euro Orders.
  • Answer incoming phone calls and web inquiries
  • Enter all new clients on customer card and send new client welcome packet to all new account holders
  • Provide information on products, pricing, lead times, specifications, etc.
  • Outreach/Prospect for new clients and territories
  • Process and support the shipment of new client sample library requests
  • Follow up on quotes and after sales follow up, nurturing existing relationships with consistent follow-up
  • Process credit card payments, record deposits in Business Central, release orders, and follow-up on balance due notices to collect payments
  • Assist in coordinating correct freight charges for client orders and ensuring ship-to information is complete; provide tracking updates as needed.
  • Update approvals for CFAs/SFAs / DFAs
  • Run weekly Order Status reports, manage open orders, update clients as needed, and review order hold reports
  • Initiate customer service claims to Client First teams, organizing replacements/local repairs as needed and track through resolution,
  • Complete and submit refund request forms for overpayments
  • Provide and send sample/tear sheets and perform fabric shops as needed
  • Assist with mailers and create eblasts
  • Stay informed of new HH products and other general information of interest to customers

Requirements

  • Bachelor's degree or equivalent work experience
  • 1-2 years working in a retail, design, or showroom environment
  • Excellent interpersonal and communication skills (written and verbal)
  • Organized, detail-oriented and ability to multi-task
  • Proficient in Microsoft Word/Excel/Outlook
  • Work with clients or partner showrooms on the phone as needed
  • Fluent in one of the following languages is a strong plus to fulfill the role: French, Italian, Spanish, Russian, German, Arabic
Benefits
  • Medical
  • Prescription Drug
  • Dental
  • Vision
  • Health Savings Account
  • Dependent Day Care Savings Account
  • Life Insurance
  • Disability and Other Insurance Plans
  • Paid Time Off (including Vacation and Parental Leave)
  • Holidays
  • 401(k)
  • Short/Long Term Disability
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Sales Order ProcessingQuotingCustomer ServiceCredit Card PaymentsOrder Status ReportingSample Library ManagementFreight Charge CoordinationRefund Request ProcessingProduct SpecificationsLead Times
Soft Skills
Interpersonal SkillsCommunication SkillsOrganizational SkillsDetail-orientedMulti-tasking
Certifications
Bachelor's Degree