Milestone PLM Solutions Private Limited

Support Engineer

Milestone PLM Solutions Private Limited

full-time

Posted on:

Location Type: Hybrid

Location: Melbourne • Australia

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

LinuxMS SQL ServerSQL

About the role

  • Make every customer interaction a satisfying experience through a professional, outgoing and personable attitude
  • Resolves technical issues by applying advanced troubleshooting techniques and analysis
  • Accurately document all case-related communication, files, and resolutions in our ticketing system
  • Create and maintain a variety of self-help resources (KBs, how-to guides)
  • Answers in-depth technical questions requiring remote troubleshooting
  • Diagnose and resolve Windows environmental and product-related errors

Requirements

  • 5+ years of experience in Technical Support roles.
  • Strong technical background with hands-on troubleshooting skills.
  • Excellent communication skills and fluency in English (written & verbal).
  • Experience providing multichannel support (phone, email, forums).
  • Experience with Microsoft Windows Server and Linux Operating Systems.
  • IP networking knowledge including Wireshark / Networking analysis.
  • Knowledge of enterprise-level data storage technologies (RAID, NAS, SAN, iSCSI).
  • Experience with Microsoft SQL Server, including troubleshooting and basic SQL queries.
  • Experience with IP Surveillance cameras, access control systems a bonus!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingWindows ServerLinux Operating SystemsIP networkingWiresharkdata storage technologiesRAIDNASSANSQL queries
Soft Skills
customer interactionprofessional attitudeoutgoing personalitypersonable attitudecommunication skillsfluency in Englishmultichannel support