MILES

Customer Care Agent

MILES

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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Salary

💰 €2,600 per month

About the role

  • You are our first point of contact for all our customers.
  • You help customers get out of difficult situations by assisting them with topics such as ongoing rentals, our vehicles, app features, and payment options.
  • You handle inquiries by phone and email at our Service Center on a shift basis and resolve them as quickly as possible.
  • You find methods to solve problems efficiently and effectively.
  • You filter important information and provide your colleagues and other teams with detailed reports or feedback about malfunctions in the app or the vehicles.
  • You know that quality is in the details — therefore our priority is to fully understand customer needs in order to provide high-quality service.

Requirements

  • You are a true problem solver and enjoy advising customers.
  • You are highly communicative and have excellent interpersonal skills.
  • Ideally, you are familiar with using a customer support software (CRM).
  • You are fluent in German at C1 level in speaking and writing and have English at B1 level; any additional language is a plus.
  • You enjoy your work and have a strong team spirit.
  • With a positive attitude, you consistently keep the fun factor high in our Customer Care team.
  • You are able to ensure an outstanding customer experience and are always willing to go the extra mile.
  • You are empathetic, have a positive presence, and a desire to continuously help our customers.
Benefits
  • Pension: Secure your financial future with our attractive pension plan.
  • Mobility: Choose between monthly MILES credits or the Deutschlandticket.
  • Fitness: Benefit from a subsidized Urban Sports Club membership for your physical and mental well‑being.
  • Corporate Benefits: Access discounts from over 1,500 providers on sneakers, theatre tickets, and more.
  • Hybrid: Work flexibly from our Berlin office and from home.
  • Workplace: Receive the latest tech and an ergonomically equipped workspace.
  • Diversity: Join our diverse team of more than 50 nationalities, with English as the company language.
  • Development: We value personal growth through knowledge sharing and training opportunities supported by our HR team and team leads.
  • Catering: Enjoy fresh coffee, drinks, fruit and snacks, plus lunch during all‑hands meetings.
  • Social Impact: At MILES, a portion of revenue is invested in regional and social projects.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
problem solvingcommunicationinterpersonal skillsteam spiritpositive attitudeempathycustomer experienceadvisingattention to detailcustomer service