MILES

Customer Support

• You are our first point of contact for all our customers.
• You help customers get out of difficult situations by assisting them with topics such as ongoing rentals, our vehicles, app features, and payment options.
• You handle inquiries by phone and email at our Service Center on a shift basis and resolve them as quickly as possible.
• You find methods to solve problems efficiently and effectively.
• You filter important information and provide your colleagues and other teams with detailed reports or feedback about malfunctions in the app or the vehicles.
• You know that quality is in the details — therefore our priority is to fully understand customer needs in order to provide high-quality service.

Customer Care Agent