MiiR

Program Manager

• Own the full commercial relationship for one of the company’s largest customers, including pricing, trade terms, promotional funding, and contract renewals
• Build and lead the account's annual and quarterly business plans (joint business planning) directly with the retail partner
• Own revenue and margin performance for the account, tracking against targets and identifying growth opportunities (new listings, expanded distribution, exclusive SKUs, co-branded promotions)
• Lead day-to-day negotiations, escalating only strategic decisions (e.g., RFQ’s, annual contract renewal, major margin concessions) to the CCO and ELT
• Prepare and support the CCO for executive-level engagement with the partner, including QBRs, annual negotiations, and relationship-building touchpoints
• Coordinate all workstreams tied to the account — product launches, packaging changes, promotional campaigns, seasonal resets, retail media activations — across marketing, supply chain, sales operations, and finance
• Ensure adherence to the partner's operational requirements (ethical sourcing, EDI/ASN compliance, labeling standards, fulfillment SLAs)
• Own account-level performance reporting (where available): sell-through, POS/scan data, market share, promotional lift, fill rates

Senior Customer Program Manager