Senior Customer Program Manager

MiiR

Senior Customer Program Manager overseeing enterprise retail partnership for MiiR, managing commercial accountability and cross-functional collaboration.

Posted 7/24/2026full-timeSeattle • Washington • 🇺🇸 United StatesSenior💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in key account management, including ownership of commercial P&L, cross-functional collaboration, and strategic negotiation. Proven ability to drive revenue growth and manage complex relationships within the consumer products and retail sectors.

Highest-signal resume keywords

Key Account ManagementCommercial P&L OwnershipCross-Functional CollaborationExecutive Communication SkillsRetail Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Performance TrackingJoint Business PlanningNegotiation SkillsPerformance ReportingTrade Promotion Management

Soft Skills

AutonomyRelationship Building

Tools & Technologies

EDIPOS/Scan DataRetail Media Activations

Industry Keywords

Consumer ProductsCPGRetailOperational RequirementsEthical Sourcing

About the role

Key responsibilities & impact

Own the full commercial relationship for one of the company’s largest customers, including pricing, trade terms, promotional funding, and contract renewals
Build and lead the account's annual and quarterly business plans (joint business planning) directly with the retail partner
Own revenue and margin performance for the account, tracking against targets and identifying growth opportunities (new listings, expanded distribution, exclusive SKUs, co-branded promotions)
Lead day-to-day negotiations, escalating only strategic decisions (e.g., RFQ’s, annual contract renewal, major margin concessions) to the CCO and ELT
Prepare and support the CCO for executive-level engagement with the partner, including QBRs, annual negotiations, and relationship-building touchpoints
Coordinate all workstreams tied to the account — product launches, packaging changes, promotional campaigns, seasonal resets, retail media activations — across marketing, supply chain, sales operations, and finance
Ensure adherence to the partner's operational requirements (ethical sourcing, EDI/ASN compliance, labeling standards, fulfillment SLAs)
Own account-level performance reporting (where available): sell-through, POS/scan data, market share, promotional lift, fill rates

Requirements

What you’ll need

7+ years of experience in key account management, national accounts, or customer/program management within CPG, consumer products, or retail.
Demonstrated experience owning commercial P&L for a major retail or distributor relationship
Strong track record managing cross-functional delivery across marketing, supply chain, and finance
Experience with retail systems and processes (EDI, POS/scan data, trade promotion management) preferred
Excellent executive communication skills — comfortable preparing and supporting C-level engagement
Ability to operate with a high degree of autonomy and ownership, without a dedicated sales partner on the account
Prior experience working for Starbucks in a category, product, or supply chain role highly desirable.

Benefits

Comp & perks

100% employer-paid medical, dental, and vision insurance for eligible employees
401(k) with company match
Generous paid parental leave
Flexible time off policy
Monthly cell phone stipend
One-time home office setup stipend
Work-Life Perks
Hybrid work environment with flexibility and trust
Discounts on MiiR products + pro deals with top outdoor brands