Mighty Networks

Customer Advocate

• Provide timely and empathetic support to users through various channels, primarily written communication (email, chat, video call, social media).
• Understand user needs and provide tailored solutions that enhance their experience with Mighty Networks.
• Collaborate with the product team to relay user feedback and contribute to product improvements.
• Develop and maintain deep comprehensive knowledge of the Mighty Networks platform and its features.
• Determine and propose innovative and alternative solutions to resolve customer concerns effectively.
• Monitor and analyze user engagement, identifying trends and opportunities in internal procedures for enhancing user satisfaction.
• Contribute to the creation of support resources, such as help articles, tutorial videos, and FAQs.
• De-escalate frustrated customers with empathetic written and verbal communication over email, chat, and video call.
• Take full ownership of issues and proactively engage in problem-solving until resolution is achieved.

Customer Success Advocate

Community Manager

• Play a key execution role in scaling the extraordinary results for Mighty Pro Hosts and their members today.
• Set up and manage community, online courses, challenges, and events for Mighty Pro Networks.
• Execute monthly themes, a weekly activity calendar, and daily polls and questions designed in partnership with the Mighty Pro team and Host of that Mighty Pro Network.
• Create high-quality content at scale — from newsletters and educational resources to member spotlights — adapting each deliverable to reflect the Host’s unique brand voice.
• Welcome new members and reply to member inquiries, both publicly and privately.
• Guide members to relevant areas of the community, using automations to streamline navigation and enhance the member experience.
• Support live events and challenges by coordinating logistics, publishing promotional materials, and handling real-time moderation, communication, and follow-up recaps.
• Monitor analytics and adapt strategies to maintain high engagement and revenue generation.
• Provide ongoing communication and reporting to Mighty’s Community Strategists and your set of Mighty Pro Hosts.