Mighty Networks

Data Engineer

• Design, build, and maintain data pipelines that integrate multiple systems (application, marketing, CRM, finance) into a central data warehouse.
• Develop and manage data models and transformations using dbt, ensuring clear lineage, testing, and documentation.
• Implement and monitor data orchestration workflows (dbt, Airflow, or AWS tools like Kinesis) for reliability and freshness.
• Partner with application engineers (e.g., in a Ruby on Rails environment) to define and capture analytics events and improve data collection.
• Maintain data quality, consistency, and validation — identifying anomalies and ensuring trustworthy outputs.
• Use SQL (Postgres, Snowflake) and Python for analysis, debugging, and automation.
• Collaborate with third-party partners such as Sundial and data vendors to integrate external data sources effectively.
• Drive adoption of self-service analytics, enabling product, marketing, and finance teams to independently explore and use data.
• Champion data best practices — from documentation and transparency to governance and reproducibility.
• Leverage AI-assisted tools for data discovery, documentation, and code generation to accelerate development and improve data quality.
• Experiment with AI-powered analytics and automation to surface insights faster and enhance self-service data experiences across teams.

Data Engineer – Foundations

Developer Relations

• Build and enhance developer-facing tools and services that streamline development workflows, CI/CD pipelines, and collaboration.
• Automate manual processes, reduce friction, and optimize the development cycle for all engineers.
• Design, develop, and support internal tooling that accelerates developer productivity, with a focus on scaling and reliability.
• Integrate AI and automation into the developer workflow to supercharge team capabilities, from coding to testing and deployment.
• Monitor, maintain, and improve the developer experience across all engineering systems (e.g., CI/CD, version control, debugging, testing).
• Collaborate with product and engineering teams to turn technical challenges into elegant solutions that benefit the entire organization.
• Own end-to-end tooling and solutions that support developer productivity, including system performance and incident management.
• Participate in the broader engineering community to share best practices, and contribute to the continuous improvement of internal systems.

Senior Developer Experience Engineer

Customer Advocate

• Provide timely and empathetic support to users through various channels, primarily written communication (email, chat, video call, social media).
• Understand user needs and provide tailored solutions that enhance their experience with Mighty Networks.
• Collaborate with the product team to relay user feedback and contribute to product improvements.
• Develop and maintain deep comprehensive knowledge of the Mighty Networks platform and its features.
• Determine and propose innovative and alternative solutions to resolve customer concerns effectively.
• Monitor and analyze user engagement, identifying trends and opportunities in internal procedures for enhancing user satisfaction.
• Contribute to the creation of support resources, such as help articles, tutorial videos, and FAQs.
• De-escalate frustrated customers with empathetic written and verbal communication over email, chat, and video call.
• Take full ownership of issues and proactively engage in problem-solving until resolution is achieved.

Customer Success Advocate

Community Manager

• Play a key execution role in scaling the extraordinary results for Mighty Pro Hosts and their members today.
• Set up and manage community, online courses, challenges, and events for Mighty Pro Networks.
• Execute monthly themes, a weekly activity calendar, and daily polls and questions designed in partnership with the Mighty Pro team and Host of that Mighty Pro Network.
• Create high-quality content at scale — from newsletters and educational resources to member spotlights — adapting each deliverable to reflect the Host’s unique brand voice.
• Welcome new members and reply to member inquiries, both publicly and privately.
• Guide members to relevant areas of the community, using automations to streamline navigation and enhance the member experience.
• Support live events and challenges by coordinating logistics, publishing promotional materials, and handling real-time moderation, communication, and follow-up recaps.
• Monitor analytics and adapt strategies to maintain high engagement and revenue generation.
• Provide ongoing communication and reporting to Mighty’s Community Strategists and your set of Mighty Pro Hosts.