Mighty Networks

Recruitment

• Own interview scheduling and logistics across all open roles—technical and non-technical—ensuring a smooth, timely process from first screen to final round.
• Serve as the primary point of contact for candidates throughout the interview process, delivering clear communication and a world-class experience.
• Partner with recruiters and hiring managers to keep requisitions on track, flag bottlenecks, and maintain momentum across the hiring pipeline.
• Manage and maintain our applicant tracking system (ATS), ensuring data accuracy, pipeline hygiene, and timely updates at every stage.
• Coordinate and support interview panels, including preparing interviewers with role-specific information, scorecards, and debrief logistics.
• Leverage AI-powered tools and modern recruiting technology to automate scheduling, streamline workflows, and improve operational efficiency.
• Generate and distribute recruiting reports and dashboards to give hiring teams visibility into pipeline health and key metrics.
• Support employer branding efforts by coordinating job postings, managing career page content, and assisting with recruiting events.
• Coordinate the end-to-end onboarding process for new hires, including offer letter preparation, background checks, equipment provisioning, and Day 1 logistics.
• Maintain and update employee records, HR systems, and people data to ensure accuracy and compliance.
• Support benefits administration by fielding employee questions, coordinating open enrollment, and liaising with benefits providers.
• Assist with offboarding processes, including exit interviews, system access removal, and knowledge transfer coordination.
• Help plan and execute employee engagement initiatives such as team events, all-hands meetings, celebrations, and culture programs.
• Track and manage people operations workflows including leave requests, employment verifications, and policy acknowledgments.
• Contribute to the development and documentation of People Ops policies, handbooks, and internal resources.
• Support performance review cycles by coordinating timelines, distributing materials, and tracking completion across teams.
• Identify opportunities to improve people processes and bring forward ideas that enhance the overall employee experience.

Recruiting Coordinator

Product Manager

• Lead the end-to-end Host experience from Mighty Network creation to Day 60.
• Drive the pricing, packaging, value, and segmentation of Mighty’s self-service plans.
• Manage the priorities and results for a small, independent squad of product designers and engineers.
• Utilize the latest AI tools, workflows, and analytics to deliver quality software and build magical experiences.

Senior Product Manager, Growth

Sales Operations Manager

• Prepare, review, and process contracts, order forms, and renewal agreements for Sales and Customer Success teams
• Track contract status through the sales and renewal cycle, coordinating with internal stakeholders as needed
• Perform data validation and quality audits within HubSpot across contacts, companies, and deal records
• Support internal user training for Sales and Customer Success teams on HubSpot best practices
• Build and maintain sales and CS dashboards in HubSpot tracking pipeline health, quota attainment, and renewal rates
• Respond to data requests from Sales, CS, and leadership with timely and accurate analysis
• Conduct sales cycle analyses, win/loss reviews, and rep productivity assessments
• Monitor data quality to ensure dashboard accuracy and reliability
• Evaluate current sales and renewal workflows and identify opportunities for automation or standardization
• Implement improvements using HubSpot workflows, sequences, and integrations to streamline the sales/renewal cycle
• Maintain process documentation, playbooks, and SOPs
• Issue and follow up on outstanding invoices via AR management system (Upflow)
• Communicate with customers via email on collections and work with Sales/Customer Success to resolve outstanding balances

Sales Operations Specialist

• Grow Gross Transaction Volume. Own the number. Obsess over GTV, paying members, and transaction fees/revenue daily. Build the product strategy and execute the roadmap to grow on-platform revenue.
• Iterate the checkout and payments experience. Design and ship new payment, checkout, and plan management features for Hosts and their members. Make buying, subscribing, and upgrading seamless.
• Drive on-platform revenue. Own the technical integration and product decisions around our payments infrastructure. Build with a third-party platform and make it feel native.
• Simplify plan creation and management for Hosts. Reduce friction in how Hosts build, price, and manage their plans. Every step removed is revenue unlocked.
• Lead a dedicated squad. Manage a small, focused team. Set priorities, ship fast, and operate with the intensity the opportunity demands.
• International payments (Bonus). If you bring experience with cross-border transactions and international payment methods, even better.

Senior Product Manager, Monetization & Payments

Customer Success Manager

• Serve as the primary relationship owner from the moment a Pro Host signs with Mighty through renewal and beyond, ensuring a seamless and positive experience throughout the customer lifecycle.
• Develop and deliver custom quotes for additional services, aligning with Hosts' evolving needs and business objectives.
• Partner with Mighty Pro Hosts to increase adoption of key product features that will lead to great engagement and retention within their community.
• Map out a compelling success plan for each Mighty Pro Host, aiming to exceed their goals and deliver results beyond their initial expectations.
• Proactively anticipate and plan for key moments and milestones in the annual life of a Mighty Pro Host, ensuring timely interventions and support.
• Identify and mitigate risks to our long-term relationships with Mighty Pro Hosts, collaborating with cross-functional teams to address challenges promptly.
• Creatively generate value by ensuring clear goals, key milestones, frequent check-ins, and Host and member satisfaction—capturing and sharing best practices from across our entire Customer Success function.
• Communicate consistently and methodically with Mighty Pro Hosts and internal teams, including leadership, marketing, product, and customer advocacy, to ensure continuous improvement and scalability of Host results.
• Own the renewal process from start to finish, proactively engaging Hosts well in advance of their renewal date, addressing concerns, demonstrating ongoing value, and securing long-term commitments.

Community Manager

• Serve as a strategic partner to new Mighty Pro Hosts during their onboarding phase as they set up their Network in the way that leads to maximum member adoption, engagement, and retention.
• Facilitate impactful workshops with Hosts and their teams that establish strong foundations in community design, content cadence, and engagement strategy.
• Deliver targeted training on feature utilization, member onboarding flows, and tactical programming to drive adoption, activation, and retention.
• Provide creative input and feedback on brand elements like landing pages, welcome experiences, email sequences, and network messaging to ensure a cohesive and compelling member journey.
• Own the development and delivery of strategic Community Design Plans—including network architecture, monthly themes, onboarding flows, and launch programming calendars.
• Collaborate closely with Launch Specialists and Implementation teams, providing timely information and handling lightweight setup tasks directly where appropriate.
• Ensure clarity, consistency, and excellence in the execution of space configuration, access structure, and end-to-end member experience.
• Maintain regular updates to internal stakeholders on Host performance, needs, risks, and outcomes—contributing to visibility and cross-functional alignment.
• Contribute to shared knowledge across the Customer Success team by capturing and scaling best practices, identifying emerging trends, and improving playbooks.

Community Strategist

• Play a key execution role in scaling the extraordinary results for Mighty Pro Hosts and their members today.
• Join the onboarding process for new Mighty Pro Hosts, learning their brand voice and audience, and aligning on communication rhythms, content approval workflows, and role expectations before the community goes live.
• Set up and manage community, online courses, challenges, and events for Mighty Pro Networks.
• Execute monthly themes, a weekly activity calendar, and daily polls and questions designed in partnership with the Mighty Pro team and Host of that Mighty Pro Network.
• Create high-quality content at scale — from newsletters and educational resources to member spotlights — adapting each deliverable to reflect the Host’s unique brand voice.
• Set up surveys, schedule emails, and implement onboarding sequences that guide new members from their first day in the community.
• Welcome new members and reply to member inquiries, both publicly and privately.
• Guide members to relevant areas of the community, using automations to streamline navigation and enhance the member experience.
• Support live events and challenges by coordinating logistics, publishing promotional materials, and handling real-time moderation, communication, and follow-up recaps.
• Monitor analytics and adapt your execution to maintain high engagement, surfacing clear insights and trends.
• Provide ongoing communication and reporting to Mighty’s Community Strategists and your set of Mighty Pro Hosts.

Full-stack Engineer

• Own full features—definition, design, development, and deployment
• Prototype fast and learn through doing (OODA loop is how we roll)
• Architect, evolve, and support core infrastructure across the frontend and backend
• Debug, test your own code to deploy rapidly and safely
• Use AI tools to supercharge your productivity and explore new technical possibilities
• Mentor teammates and strengthen our collaborative engineering culture
• Collaborate cross-functionally to turn business problems into elegant tech solutions
• Drive simplicity, clarity, and speed in all your builds
• Participate in incident response to minimize customer impact and to address root causes