MiFinity

Customer Retention Specialist

• Own and manage the MiFinity loyalty programme, including customer segmentation, offer strategy, reward mechanics, reporting, and continuous improvement.
• Build and execute targeted retention campaigns using CRM and marketing automation platforms (e.g., CleverTap).
• Monitor and improve performance across the entire customer lifecycle, from onboarding to lapsed user reactivation.
• Work with internal teams to optimise product-led engagement strategies, including new retention initiative projects.
• Coordinate with the data team to track KPIs, build dashboards, and identify customer trends.
• Test and iterate retention tactics to maximise user engagement, deposits, and eWallet activity.
• Support A/B testing, dynamic content, and personalised offers to improve outcomes.
• Liaise with compliance, product and customer service teams to ensure all campaigns meet required standards.

Senior Loyalty and Retention Manager

Backend Engineer

• Develop new in-house products
• Translate application storyboards and use cases into feasible functional applications
• Design, build, and maintain efficient, reusable, and reliable Java code
• Write clean code supported with unit testing modules
• Ensure the best possible performance, quality, scalability and responsiveness of the applications
• Document features and share knowledge within the team
• Collaborate with other team members and stakeholders
• Help maintain code quality, organization, and automatization including undertaking peer code reviews
• Perform integrations with 3rd party applications

Java Developer

DevOps Engineer

• Design and implement our Kubernetes (ECS) platform on AWS
• Maintain and optimise our CI/CD pipelines using GitHub Actions
• Implement and manage observability using Datadog across our platform
• Support and enhance our AWS cloud infrastructure
• Architect, review, audit, optimise and document our deployment processes
• Follow best practice change management processes aligned with our ISO27001 and PCI-DSS requirements
• Work with development teams to enable self-service capabilities (developer experience)
• Assist with incident response and platform support
• Analyse and optimize cloud costs across our infrastructure

Compliance

• Monitor and support compliance with: Electronic Money Regulations 2011, Payment Services Regulations 2017, Money Laundering Regulations 2017
• Support regulatory change management and horizon scanning
• Maintain, review, and enhance compliance policies, procedures, and frameworks
• Provide regulatory advice and guidance to the business
• Support the AML/CTF framework in line with UK regulatory and National Crime Agency (NCA) expectations
• Oversee customer risk assessments, transaction monitoring, and sanctions screening
• Assist with Suspicious Activity Reports (SARs) preparation and submission
• Support investigations and work closely with the MLRO on complex financial crime matters
• Conduct compliance monitoring reviews and thematic testing
• Identify regulatory or control gaps and recommend remediation actions
• Track, document, and report compliance issues, breaches, and remediation plans
• Support FCA regulatory reporting and submissions
• Assist with regulatory reviews, audits, visits, and information requests
• Maintain logs of regulatory correspondence and regulatory interactions
• Support safeguarding compliance for customer funds
• Promote fair customer outcomes in line with Consumer Duty
• Monitor complaints handling, conduct risks, and customer outcomes

Senior Loyalty and Retention Manager

Java Developer

Java Developer

Java Developer

DevOps Engineer

DevOps Engineer

Compliance Officer