Midi Health

Operations & Customer Support Associate, Pharmacy

Midi Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $70,000 per year

About the role

  • Serve as the primary point of contact for patients with questions or concerns regarding pharmacy orders, ensuring timely and compassionate resolution of issues.
  • Work closely with pharmacy partners to ensure accurate order processing and timely fulfillment of prescriptions and non-prescription products.
  • Track and monitor pharmacy operations, ensuring that orders are being fulfilled within expected timelines and identifying any potential delays.
  • Collaborate with the pharmacy and medical team to quickly resolve order discrepancies, prescription issues, and other operational challenges.
  • Deliver outstanding customer service through phone, email, and Athena messaging, ensuring that patients receive prompt, accurate, and helpful responses to their inquiries.
  • Identify and suggest opportunities for improving operational processes related to pharmacy order fulfillment and customer interaction.
  • Maintain clear records of all patient interactions, issues, and resolutions, providing regular reports to the Director of Pharmacy E-Commerce on performance and potential areas of improvement.

Requirements

  • Bachelor’s degree or equivalent experience in healthcare, business, operations, or a related field.
  • 1-3 years of experience in a customer service or operational role. Experience in a healthcare or e-commerce setting is a plus.
  • Strong communication and problem-solving skills, with a passion for helping patients and ensuring their needs are met.
  • A background or strong interest in operations, with the ability to monitor processes and ensure timely completion of tasks.
  • Strong attention to detail, ensuring that all issues are followed up and resolved accurately.
  • Comfortable with using customer service platforms (Zendesk), EHR (Athena), and spreadsheets for tracking orders and interactions. Comfort with Shopify a plus.
  • Ability to collaborate effectively with internal teams (pharmacy, medical, and e-commerce) and external partners.
Benefits
  • Health, dental and vision
  • Paid holidays
  • Flexible time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceorder processingproblem-solvingoperations managementattention to detail
Soft Skills
communicationcollaborationcompassioninterpersonal skills