Midi Health

Senior Director, Quality & Safety

Midi Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Shape the future of clinical quality, encounter quality, and innovation at Midi.
  • Lead analytics at the intersection of AI, clinical care, compliance, and patient experience.
  • Build scalable systems that improve patient outcomes and clinician success.
  • Own analytics around scribe AI tools (speech-to-text transcription + Script AI insights), ensuring outputs become clear reports and dashboards.
  • Develop analytics on clinician–patient interactions, training opportunities, operational/tech barriers, and clinical trends.
  • Lead process improvement (PI) initiatives to strengthen quality, reduce variation, and improve outcomes.
  • Partner with Product and Operations teams to integrate AI-driven findings into workflows.
  • Build and maintain real-time dashboards with HEDIS and quality metrics for immediate visibility into performance and outcomes.
  • Collaborate with clinical leadership on evidence-based clinical protocols, ensuring alignment with patient-centered care.
  • Design algorithms of care—structured pathways and decision rules that improve outcomes and consistency.
  • Maintain rigorous documentation and communicate program status/results to stakeholders.
  • Partner with Learning & Development to evaluate the Onboarding process with quantitative data aligned to practice patterns.
  • Contribute to strategic planning as Midi expands into complex care while maintaining excellence in menopause, perimenopause, weight, and midlife primary care.

Requirements

  • 8+ years of experience in clinical operations, quality and patient safety management, or health services research.
  • Demonstrated success in leading data-rich clinical programs and translating findings into operational improvements.
  • Proven ability to bridge technical and clinical teams, driving agile and scalable innovation.
  • Obsessed with time and efficiency: respects deadlines, starts on time, and finishes on time.
  • Holds self and colleagues accountable, thrives in fast-paced environments, and avoids stagnation.
  • Analytical Skills: Proficiency with data analysis and reporting tools (e.g., Google Sheets, Quicksight) and the ability to interpret and articulate data clearly.
  • Certifications: CPHRM, CPPS, or equivalent strongly preferred
  • Clinical Background: RN or other clinical experience preferred. Familiarity with telehealth-specific licensure, disclosure, reporting considerations, and AthenaHealth EMR preferred.
Benefits
  • Competitive base salary
  • Equity
  • Benefits
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisreportinganalyticsalgorithm designprocess improvementclinical quality managementpatient safety managementhealth services researchAI-driven findings integrationspeech-to-text transcription
Soft Skills
leadershipcommunicationaccountabilitytime managementcollaborationanalytical thinkingadaptabilityproblem-solvinginnovationstakeholder engagement
Certifications
CPHRMCPPS