Clinical Operations Specialist
Midi Health
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $70,000 - $80,000 per year
About the role
- Develop, document, and implement SOPs and protocols to standardize clinical operations.
- Conduct thorough research to identify root causes of operational challenges and propose practical, evidence-based solutions.
- Continuously evaluate existing processes, workflows, and procedures to identify areas for improvement using principles from Lean Six Sigma, total quality management, and other continuous improvement methodologies.
- Lead initiatives to streamline operations, reduce waste, and improve overall efficiency.
- Help manager calendars for clinical leadership; record and distribute meeting minutes as needed.
- Partner with the Medical Director, Clinical Directors, and other Clinical Operations Leaders to align operational improvements with organizational goals and integrate clinical and operational perspectives in decision-making.
- Serve as a liaison between clinical staff and administrative leadership to ensure seamless communication and implementation of initiatives.
- Manage multiple projects related to process improvement, ensuring timely completion and alignment with organizational priorities.
- Track and report the progress and outcomes of improvement initiatives, providing actionable insights to leadership.
- Facilitate training sessions and workshops to educate staff on new processes and protocols.
- Analyze data to assess the effectiveness of current operations and monitor the success of implemented changes.
- Utilize performance metrics to support recommendations and provide regular updates to the Practice Administrator and leadership team.
Requirements
- Bachelor’s degree.
- 3 or more years of work experience in a dynamic environment of telemedicine/healthcare startup and/or large multi-clinic hospital system
- Minimum of 2 years experience leading complex, cross-functional projects leveraging data, insights, and strategic planning
- Self-motivated and highly reliable, with excellent time management and project management skills.
- Strong organization skills with excellent attention to detail
- Exceptional written and verbal communication skills.
- Experience working in a fast-paced and rapidly growing environment.
- Ability to learn new systems and programs quickly
- Demonstrated commitment to a diverse and inclusive work environment.
- Strong experience in adapting communication to a diverse audience that may include: medical assistants, Nurse Practitioners & physicians, Executive / C-Suite and operations
- Proficient in G-Suite
Benefits
- Health, dental and vision
- Paid holidays
- Flexible time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SOP developmentprocess improvementLean Six Sigmatotal quality managementdata analysisproject managementperformance metricsevidence-based solutionsworkflow evaluationclinical operations
Soft Skills
time managementorganizationattention to detailwritten communicationverbal communicationself-motivationreliabilityadaptabilitycollaborationcommitment to diversity