Clinical Manager
Midi Health
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Directly manage a large, distributed care team (MAs, RNs, CCCs), supporting up to ~60 team members.
- Conduct regular 1:1s and performance check-ins to reinforce expectations, accountability, and development.
- Monitor day-to-day workflow execution (task flow, handoffs, response times) and intervene early when issues arise.
- Coordinate closely with NPMs and ANPMs to align synchronous (NP-led) and asynchronous (task-based) care delivery.
- Own inbox operations for asynchronous workflows across MAs, RNs, and CCCs; partner with NPMs when issues impact NP coverage or patient care.
- Track key metrics (volume, turnaround time, error rates, escalations) and adjust workflows to maintain operational health.
- Identify bottlenecks and propose improvements to the Clinical Director and cross-functional partners.
- Identify early performance concerns and address them through coaching, documentation, and formal processes.
- Use data and metrics to drive clear, actionable performance conversations.
- Partner with NPMs and ANPMs to align expectations, workflows, and quality standards.
- Support hiring, role changes, and workforce planning with the People team and Clinical Director.
- Own the development, maintenance, and adoption of SOPs for care coordination, inbox workflows, and task execution.
- Lead or contribute to process improvement initiatives that enhance efficiency, safety, and team experience.
- Represent care coordination and clinical support teams in cross-functional forums (Product, Informatics, Quality, Education).
- Surface recurring workflow issues with actionable context and partner on solutions.
- Provide direct NP patient care (synchronous and asynchronous) as assigned to remain grounded in the workflows your team supports.
- Use clinical experience to inform SOPs, workflow improvements, and team guidance.
Requirements
- Licensed NP/APRN with an active, unencumbered license and board certification.
- 2+ years of recent experience (within the last 2 years) practicing as a Nurse Practitioner.
- 3+ years of experience leading clinical support teams (MAs, RNs, CCCs) in a regulated healthcare or telehealth environment.
- Strong clinical experience as a Nurse Practitioner in primary care, women’s health, or gynecology, including substantial experience caring for women in midlife.
- Demonstrated, formal experience managing Medical Assistants.
- Experience overseeing high-volume, task-based or inbox-driven workflows.
- Strong operational mindset with the ability to manage complex, fast-moving systems.
- Proven skill in performance management, coaching, and driving accountability.
- Ability to translate metrics into clear, actionable improvement plans.
- Exceptional communication and cross-functional collaboration skills.
- Ability to work remotely while physically located within the United States.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Nurse PractitionerAPRNperformance managementcoachingworkflow improvementdata analysiscare coordinationtask executionclinical experienceinbox operations
Soft skills
leadershipaccountabilitycommunicationcross-functional collaborationoperational mindsetproblem-solvingcoachingperformance evaluationteam managementadaptability
Certifications
active NP licenseboard certification