Logistics Coordinator – E‑commerce
Midea Carrier
full-time
Posted on:
Location Type: Office
Location: São Paulo • Brazil
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About the role
- Coordinate the operational performance of the entire E‑commerce transportation flow (Deliveries and Returns), from dispatch to final delivery, ensuring compliance with deadlines, SLAs, and OTD/NPS targets.
- Lead Supervisors and operational transport teams, ensuring engagement, technical development and alignment with departmental targets.
- Maintain relationships with carriers and logistics providers, conducting performance meetings, contract reviews and negotiations to improve cost and service levels.
- Plan and implement continuous improvement, automation and digitization initiatives for logistics processes, including integrations with TMS, BI and tracking systems.
- Monitor and analyze strategic KPIs (OTD, SLA, OTIF, cost per delivery, return rate, failure rate, NPS), ensuring achievement of defined objectives.
- Work together with S&OP, Commercial, Customer Service and Distribution Centers to align transportation strategies with commercial and operational demands.
- Contribute to the preparation of budgets and the control of E‑commerce transportation logistics costs, promoting a balance between efficiency and quality.
- Lead projects to optimize the delivery network, review routes, carrier structure and last‑mile strategies.
- Develop management reports and executive presentations to report results, trends and action plans to Transportation Management / Supply Chain Directorate.
- Ensure transportation processes comply with corporate policies, legal requirements and quality and safety standards.
Requirements
- Education: Bachelor's degree in Logistics, Business Administration, Engineering or related fields. Postgraduate studies will be considered a plus.
- Strong experience in coordinating or managing transportation focused on E‑commerce and/or B2C operations.
- Experience managing teams, carriers and continuous improvement processes; experience managing outsourced teams is a plus.
- Participation in projects implementing logistics systems (TMS, control tower, delivery visibility, etc.).
- Management of logistics KPIs, service levels, budget control, transportation contracts, returns, customer service (contact center) and customer experience indicators.
- Advanced Excel, Power BI, TMS, WMS, tracking systems and logistics visibility platforms.
- Inspirational leadership, analytical and strategic thinking, business acumen, results orientation and customer focus.
Benefits
- Health and dental insurance.
- Meal allowance.
- Company‑paid parking.
- Transportation allowance.
- Wellhub – a wellness benefit that helps you take care of your physical and mental health.
- Life insurance.
- Private pension plan.
- PAR – Profit Sharing and Results Participation.
- BAP – Annual Performance Bonus.
- Discounts on Midea Carrier products for you, friends and family.
- Midea Carrier Education Program – a subsidy provided to employees for development and continuous learning at colleges, universities and educational institutions (after 12 months with the company).
- Testers Program – aimed at improving the quality and efficiency of Midea Carrier products through employee use and evaluation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
logistics managementtransportation coordinationcontinuous improvementbudget controlKPI managementcontract negotiationE-commerce operationsB2C operationsdata analysisproject management
Soft Skills
leadershipanalytical thinkingstrategic thinkingbusiness acumenresults orientationcustomer focusteam managementengagementcommunicationrelationship management