Midea Carrier

Ecommerce

• Coordinate the operational performance of the entire E‑commerce transportation flow (Deliveries and Returns), from dispatch to final delivery, ensuring compliance with deadlines, SLAs, and OTD/NPS targets.
• Lead Supervisors and operational transport teams, ensuring engagement, technical development and alignment with departmental targets.
• Maintain relationships with carriers and logistics providers, conducting performance meetings, contract reviews and negotiations to improve cost and service levels.
• Plan and implement continuous improvement, automation and digitization initiatives for logistics processes, including integrations with TMS, BI and tracking systems.
• Monitor and analyze strategic KPIs (OTD, SLA, OTIF, cost per delivery, return rate, failure rate, NPS), ensuring achievement of defined objectives.
• Work together with S&OP, Commercial, Customer Service and Distribution Centers to align transportation strategies with commercial and operational demands.
• Contribute to the preparation of budgets and the control of E‑commerce transportation logistics costs, promoting a balance between efficiency and quality.
• Lead projects to optimize the delivery network, review routes, carrier structure and last‑mile strategies.
• Develop management reports and executive presentations to report results, trends and action plans to Transportation Management / Supply Chain Directorate.
• Ensure transportation processes comply with corporate policies, legal requirements and quality and safety standards.

Logistics Coordinator – E‑commerce

• Monitor carrier performance, identifying issues and proposing solutions;
• Implement solutions to optimize product delivery to improve service levels and reduce costs;
• Monitor and analyze transportation KPIs (delivery lead time, failed delivery rate, etc.);
• Provide support to team assistants;
• Resolve customer issues and inquiries related to product delivery;
• Track and manage complaints and returns;
• Identify bottlenecks and opportunities for improvement in transportation processes;
• Participate in developing strategies to optimize e-commerce transportation processes;
• Analyze data and performance indicators for e-commerce logistics;
• Prepare reports and dashboards to present logistics performance;
• Identify trends and develop predictive metrics;
• Maintain relationships with carriers and logistics partners;
• Coordinate and integrate with other company areas (Sales, Customer Service, Distribution Centers, etc.);
• Contribute to setting department goals and objectives;
• Monitor contracts with carriers and logistics service providers.

Logistics Coordinator – E‑commerce

Transportation Analyst – E-commerce