Mid-Continent Group

Claims Specialist

• Manage a portfolio of commercial general liability and commercial auto claims throughout the United States.
• Investigate claims to evaluate coverage, liability, damages, and claim exposure.
• Obtain and analyze policies, reports, statements, medical records, expert opinions, and other documentation necessary to evaluate and resolve claims.
• Develop and execute effective claim resolution, settlement, and reserving strategies within assigned authority.
• Analyze and negotiate settlements to achieve appropriate claim outcomes.
• Communicate coverage positions and claim decisions to insureds, claimants, brokers, legal counsel, and business partners.
• Participate in mediations, arbitrations, depositions, settlement conferences, and trials as needed.
• Authorize payments within delegated authority and ensure timely and accurate claim handling.
• Maintain complete and accurate claim documentation, correspondence, reports, and settlement records.
• Collaborate with underwriting, marketing, risk engineering, and other internal partners to strengthen customer relationships and improve business results.
• Serve as a resource on casualty claims handling, coverage analysis, litigation management, and settlement strategies.

Senior Claims Representative

Project Manager

• Develop comprehensive IT project plans outlining scope, goals, deliverables, required resources, budget, and timing.
• Ensure all projects are delivered on time, within scope, and within budget.
• Communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Identify and manage project risks and issues, and develop risk mitigation strategies and contingency plans.
• Lead, coach, and motivate project team members to take positive action and accountability for their assigned work.
• Ensure projects are delivered with high quality and meet the company's standards and customer expectations.
• Track project performance to analyze the successful completion of short and long-term goals.
• Use appropriate verification techniques to manage changes in project scope, schedule, and costs.
• Create and maintain comprehensive project documentation.
• Provide regular status reports to stakeholders and senior management.

Senior Claims Representative

Senior Project Manager