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Senior Claims Representative
Mid-Continent GroupSenior Claims Representative managing casualty claims including general liability and commercial auto. Working in a hybrid environment with a focus on collaboration and effective claim resolutions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing commercial general liability and commercial auto claims, with strong capabilities in policy interpretation, coverage analysis, and effective negotiation strategies. Proven ability to collaborate with internal partners and maintain accurate claim documentation while ensuring timely resolution.
Highest-signal resume keywords
Commercial General Liability Claims HandlingCommercial Auto Claims HandlingPolicy InterpretationNegotiation SkillsClaims Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationCoverage EvaluationSettlement StrategiesReserving PracticesLitigation Management
Soft Skills
Analytical SkillsCommunication SkillsOrganizational Skills
Industry Keywords
Risk ManagementInsuranceClaims ResolutionMediationsArbitrations
About the role
Key responsibilities & impact- Manage a portfolio of commercial general liability and commercial auto claims throughout the United States.
- Investigate claims to evaluate coverage, liability, damages, and claim exposure.
- Obtain and analyze policies, reports, statements, medical records, expert opinions, and other documentation necessary to evaluate and resolve claims.
- Develop and execute effective claim resolution, settlement, and reserving strategies within assigned authority.
- Analyze and negotiate settlements to achieve appropriate claim outcomes.
- Communicate coverage positions and claim decisions to insureds, claimants, brokers, legal counsel, and business partners.
- Participate in mediations, arbitrations, depositions, settlement conferences, and trials as needed.
- Authorize payments within delegated authority and ensure timely and accurate claim handling.
- Maintain complete and accurate claim documentation, correspondence, reports, and settlement records.
- Collaborate with underwriting, marketing, risk engineering, and other internal partners to strengthen customer relationships and improve business results.
- Serve as a resource on casualty claims handling, coverage analysis, litigation management, and settlement strategies.
Requirements
What you’ll need- Bachelor's degree in Business, Risk Management, Insurance, Finance, or a related field, or equivalent experience.
- Generally, 5+ years of commercial casualty claims handling experience.
- Experience handling commercial general liability and/or commercial auto claims.
- Strong analytical, negotiation, communication, and organizational skills.
- Knowledge of policy interpretation, coverage analysis, reserving practices, and litigation management.
- Ability to travel as needed.
Benefits
Comp & perks- medical, dental, and vision coverage
- wellness plans
- parental leave
- adoption assistance
- tuition reimbursement
- Paid Time Off
- paid holidays
- 401(k) plan with company match
- employee stock purchase plan
- commuter benefits