Michigan Humane

Customer Support

• Answer a multi-line phone in a prompt and professional manner
• Set appointments, discuss fees, explain the payment process, and submit client requests such as prescription refills and food orders
• Explain Michigan Humane procedures
• Counsel callers and provide information about available Michigan Humane resources
• Provide counseling and/or schedule appointments for euthanasia services
• Advise callers about the correct holding facility for stray animals or where to look for lost pets
• Provide information about adoptable pets, the adoption process, and donations
• Generate reports and complete data entry for adopted animals and shelter animals needing medical care
• Promote Michigan Humane programs and general goodwill among clients and staff
• Attend special fundraising and adoption events when requested

Customer Care Coordinator

Administrative Assistant

• Oversee the daily administrative functions of Michigan Humane’s veterinary clinics.
• Establish standards for veterinary practice information management systems use.
• Develop and implement training for users.
• Keep materials up to date.
• Daily administration and support of the veterinary information management system including managing profiles and roles; customization of custom objects, fields, record types, page layouts; ensuring proper closing of invoices and validation of daily data integration.
• Establish best practices for use of veterinary information systems for in-field operations and ensure accurate recording-keeping for these activities.
• Establish and maintain inventory control procedures in the practice information management system to ensure appropriate stock levels, minimize waste, and prevent stockouts.
• Monitor and ensure proper registration of microchips.
• Prepare materials for charge capture reviews.
• Monitor practice compliance with established standards.
• Create and maintain all business requirements documentation, scope out changes to workflow, fields, and profiles and implement changes as directed.
• Host facilitated workshops and training sessions.
• Responsible for evaluating new version features, communicating value with business, implementing and pushing new versions live into production.

Customer Care Coordinator

Clinic Administrative Coordinator