Customer Care Coordinator

Michigan Humane

Customer Care Coordinator answering calls and coordinating appointments for Michigan Humane, a nonprofit animal welfare organization. Supporting pet owners with services, resources, adoption information, and compassionate counseling in Detroit.

Posted 8/11/2026full-timeDetroit • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on compassion and emotional intelligence while providing information and support regarding animal welfare and adoption processes. Proficient in managing multi-line phone systems and data entry for client interactions and animal care.

Highest-signal resume keywords

Bilingual Spanish/EnglishCall Center ExperienceCustomer Service ExperienceMicrosoft Office SkillsAppointment Scheduling

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryMulti-Line Phone ManagementAppointment SchedulingCounseling SkillsReport Generation

Soft Skills

Emotional IntelligenceAttention to DetailCompassionDecision-MakingTeam Collaboration

Tools & Technologies

Computer-Based Appointment SystemMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Associate's Degree

Industry Keywords

Animal WelfareAdoption ProcessEuthanasia ServicesMichigan Humane ProceduresFundraising Events

About the role

Key responsibilities & impact

Answer a multi-line phone in a prompt and professional manner
Set appointments, discuss fees, explain the payment process, and submit client requests such as prescription refills and food orders
Explain Michigan Humane procedures
Counsel callers and provide information about available Michigan Humane resources
Provide counseling and/or schedule appointments for euthanasia services
Advise callers about the correct holding facility for stray animals or where to look for lost pets
Provide information about adoptable pets, the adoption process, and donations
Generate reports and complete data entry for adopted animals and shelter animals needing medical care
Promote Michigan Humane programs and general goodwill among clients and staff
Attend special fundraising and adoption events when requested

Requirements

What you’ll need

Bilingual Spanish/English highly preferred
Associate's Degree, or at least two years of completed college coursework preferred
A minimum of 3 years Call Center or Customer Service experience
Experience answering a multi-line phone and working with a computer-based appointment system or similar application
Able to work independently with minimal supervision and cooperatively as a team
Good decision-making skills, strong emotional intelligence, and attention to detail
Exhibit compassion towards animals and their owners, without judgement
Prior experience counseling emotional callers would be a plus
Microsoft Office skills, including Word, Excel, and Outlook

Benefits

Comp & perks

Competitive salary and benefits
Medical, Vision, and Dental Insurance
403(b) Retirement Savings Account
Opportunities for professional development, growth, and continuing education
A positive and collaborative work environment
Work-life balance and flexible working hours (compressed work schedule option!)
Paid Time Off & Holidays
Human & Pet Bereavement
Clinic discounts to up to 75% off services for your own pet(s)
Relaxed dress code
Wellness program with professional counseling services available to employees
Animal food discount
Free or discounted adoption fees to adopt a new friend
Sabbatical Policy
Uniform Allowance
Paid Parental Leave
Yearly performance reviews & employee engagement surveys
Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program