Michelman

Account Manager

• Develop and maintain strong customer relationships to ensure customer needs are met and to generate new business.
• Travel regularly to customers and industry trade shows
• Qualify opportunities within each account based on our value proposition and engagement with key decision makers.
• Understand the customer’s budget and the project’s priority within their organization, including resource allocation and timing.
• Develop strategies, measure effectiveness, and articulate course correction with the customer base to achieve targeted growth rates.
• Accountable for account growth, development of new business opportunities and maintaining high customer satisfaction
• Partner with the Sales Director to plan and develop strategic direction of sales efforts, inventory management, invoicing, forecasting, special pricing, and volume discounts
• Use CRM software to manage the sales pipeline and the full customer lifecycle, from prospecting and tracking interactions to follow-up’s and closing the deal. This includes regular maintenance of next steps, expected close date and associated volumes.
• Maintain professional and technical knowledge by reviewing professional publications, establishing personal network and participating in professional societies.
• Inform Michelman of market trends, competitive products, and pricing trends
• Perform related duties as assigned or as the situation dictates

Account Manager – Printing & Packaging