Michael Saunders & Company

Customer Success Manager

• Lead high-impact onboarding to ensure rapid activation and early business wins
• Drive adoption of Suzy’s AI-powered SaaS platform and embed it into customer workflows
• Own customer outcomes and retention across a ~$5M book of business
• Develop success plans aligned to executive KPIs and business objectives
• Proactively identify churn risk and implement mitigation strategies
• Own and close first-term renewals, partnering with Sales as appropriate
• Surface and qualify expansion opportunities for the Commercial team
• Deliver executive-level business reviews demonstrating measurable ROI
• Leverage CSM automation workflows and scalable processes to efficiently manage and grow your portfolio
• Partner cross-functionally with Sales, Product, and Support to optimize the customer lifecycle

Sales

• Build and convert a 5× quota pipeline through proactive outbound prospecting and strategic account planning
• Own the full sales cycle: prospecting, discovery, executive presentations, negotiation, and close
• Navigate formal deal committees and multi-threaded buying groups, including Procurement, Legal, Security, IT, Finance, and executive sponsors
• Sell to business outcomes — aligning Suzy’s platform to enterprise priorities such as revenue growth, speed-to-insight, operational efficiency, and competitive advantage
• Translate complex AI and data capabilities into clear, executive-level value propositions
• Maintain disciplined forecasting and pipeline management in Salesforce
• Partner cross-functionally with Marketing, RevOps, and Product to accelerate growth and share market feedback