Customer Service Specialist
Miaplaza, Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $18 - $25 per hour
About the role
- Deliver exceptional support across multiple channels (phone, email, chat, and social media)
- Resolve customer issues with empathy and efficiency while maintaining elite standards
- Personalize communication to make every customer feel valued and understood
- Analyze customer needs and recommend appropriate solutions
- Maintain detailed interaction records and collect valuable customer feedback
- Collaborate with team members to manage a high volume of intricate customer service interactions while ensuring seamless experiences
- Transform challenging customer situations into positive outcomes
Requirements
- At least 2 years of full time experience in a people-facing role
- Access to a computer/laptop with a working web camera, and a reliable high-speed internet connection
- Typing speed: 55 words per minute
- Strong proficiency with technology and aptitude to learn new technologies and processes quickly.
Benefits
- Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more.
- All employees are eligible for a 401(k) retirement plan with employer match.
- Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits.
- All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
typing speed 55 words per minute
Soft Skills
empathyefficiencypersonalized communicationcustomer needs analysiscollaborationproblem-solvingcustomer servicepositive outcome transformation